Apprentice Talent Engagement Coordinator
IMPELLAM GROUP PLC
Bedfordshire (LU1 3BA)
Closes in 10 days (Friday 1 May 2026)
Posted on 17 April 2026
Contents
Summary
Support candidates and contractors as part of our Talent Engagement team. You’ll answer queries, support onboarding and first-day readiness, and create a positive day-one experience. Ideal for those interested in Talent, Recruitment, HR or Customer Experience. Full training provided.
- Wage
-
£25,000 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday
9am to 5pm
38 hours a week
- Start date
-
Wednesday 1 July 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your role will include:
- Responding to candidate and contractor queries by email, phone and internal systems
- Supporting onboarding checks, forms and first-day readiness
- Taking part in engagement activity and keeping-in-touch calls
- Gathering feedback, data and insights to improve service
- Working with colleagues across recruitment, onboarding and client teams
- Learning how to prioritise queries, resolve issues and escalate where needed
Where you'll work
800 The Boulevard Capability Green
Luton
Bedfordshire
LU1 3BA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- You will complete the Customer Service Specialist Level 3 apprenticeship with MBKB
- Training will include structured learning, on-the-job experience and regular support from the training provider and your workplace team
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Patience
Other requirements
Important information– Security Clearance
This role sits within a government‑aligned environment, which means successful candidates will need to go through a security clearance process.
We’ll explain the process clearly, you’ll be fully supported through the steps. Clearance is required before you can start in post. We’re happy to answer questions about this during the recruitment process.
About this employer
At Impellam, we believe work should have purpose. For over a decade, we’ve connected passionate individuals with meaningful opportunities across the STEM industries. We’re trusted by employers and employees alike and we’re here to help you grow and thrive.
Company benefits
25 days’ annual leave plus bank holidays, a birthday day off, paid volunteering day, lifestyle discounts, Calm app and EAP wellbeing support, and life assurance.
After this apprenticeship
Your future with us.
This apprenticeship is designed as the first step in a long‑term career pathway, with progression opportunities into roles such as:
- Talent Engagement Coordinator
- Talent Management Specialist
- Recruitment or HR roles
- People or Customer Experience leadership
- Business Support– Compliance and Payroll
Ask a question
The contact for this apprenticeship is:
MBKB LTD
The reference code for this apprenticeship is VAC2000027057.
Apply now
Closes in 10 days (Friday 1 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.