Apprentice Admin Insurance Consultant

XYZ INSURANCE SERVICES LTD

Essex (SS8 0QY)

Closes in 13 days (Friday 1 May 2026 at 11:59pm)

Posted on 17 April 2026

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Summary

This is a customer service role with full support provided to help you meet your objectives and continue developing as you progress. You’ll be assisting customers who have already engaged with our services and building strong relationships by communicating in a helpful, friendly, and professional manner.

 

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Bonuses are available, rewarding both your performance and the high level of service you provide.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:00. 1 -hour unpaid lunch.

35 hours a week

Start date

Tuesday 5 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Speaking to customers and providing MTA quotes
  • Accurately inputting client information into our system (Open GI)
  • Checking customer details (NCB, claims, licence info)
  • Uploading and managing documents via our client portal
  • Sending policy documents and responding to enquiries
  • Keeping accurate records of all customer interactions
  • Managing callbacks and follow-ups
  • Liaising with insurers and internal teams
  • Ensuring all compliance requirements are met

Where you'll work

Unit 2 Kings Road
Charfleets Industrial Estate
Canvey Island
Essex
SS8 0QY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Full on-the-job and off-the-job training will be delivered supported by our Training Provider
  • All training will be carried out within the workplace during working hours
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3

Requirements

Essential qualifications

GCSE in:

  • GCSE English Language (grade Grade Grade 4-9 or A*-C)
  • GCSE English Literature (grade Grade 4-9 or A*-C)
  • GCSE Maths (grade Grade 4-9 or A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

XYZ Insurance Services Ltd is a UK-based insurance brokerage specialising in non-life insurance products. Established in 2008, the company operates as a private limited business and is registered in England under company number 06776224. It remains an active and growing organisation within the UK insurance market.

With over 20 years of industry experience, XYZ Insurance has built a strong reputation for providing clear, fair, and reliable insurance solutions. The company focuses on protecting drivers and businesses through tailored policies backed by expert advice and high levels of customer service

http://www.xyzinsurance.co.uk (opens in new tab)

Company benefits

28 days leave, time off for add-ons, milestone gifts, Employee of the Month & festive perks like advent calendars

After this apprenticeship

  • From your first day, you’ll receive full training and ongoing support to help you succeed
  • With clear opportunities for progression, there’s plenty of room to develop and build your career with us
  • We value the apprentices who grow with us, which is why we always offer a full-time contract at the end of your apprenticeship

Ask a question

The contact for this apprenticeship is:

XYZ INSURANCE SERVICES LTD

Phil Corsan

hr@xyzinsurance.co.uk

01268 916916

The reference code for this apprenticeship is VAC2000026964.

Apply now

Closes in 13 days (Friday 1 May 2026 at 11:59pm)