Customer Service Apprentice (36392)

Belle Vue Coaches

STOCKPORT (SK4 5DZ)

Closes in 27 days (Friday 15 May 2026)

Posted on 17 April 2026

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Summary

A fantastic opportunity has arisen for someone to join the office staff at Belle Vue Coaches in Stockport. The successful applicant will have the opportunity to work for a company with an excellent local reputation.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, Hours TBC.

40 hours a week

Start date

Monday 25 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A normal day would include:

  • Taking incoming and making outgoing calls
  • Making bookings for customers
  • Dealing with customer queries
  • Confirming customer journeys
  • General Office duties
  • Preparing necessary paperwork
  • Updating the system with accurate notes
  • Meeting and greeting customers on the day
  • Ensuring customer contact details are captured
  • Providing customer updates
  • Follow up activity to ensure an excellent customer experience
  • Being a team player and displaying a positive attitude towards team members and customers

How you will be supported:

  • Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role
  • From an employer perspective you will be assigned a mentor who will train and coach you through the Customer Service Role
  • Starting with the basics of customer booking and appointments, learning the computer systems, progressing to job shadowing with customers face to face with the end goal of giving you the opportunity to progress onto a Business Administration Apprenticeship Level 3

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team

You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take

Where you'll work

THE TRAVEL CENTRE
DISCOVERY PARK
CROSSLEY ROAD
STOCKPORT
SK4 5DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE GROWTH COMPANY LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/9-4)
  • Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Ability to remain calm
  • Professional
  • Focused
  • Positive attitude
  • Keen to develop

About this employer

Belle Vue Coaches offer a bespoke Coach Hire Management Service catering for any group travel requirements, working with a fleet of 80 vehicles and also hundreds of approved suppliers operating across the UK.

Whether you’re looking for a chauffeur driven car, a minibus, midicoach, standard coach, executive coach, luxury coach, double decker coach, accessible coach or a vintage bus or coach, Belle Vue have the fleet and supplier network to handle any travel requirement from a trip around the corner to a multi vehicle event carrying thousands of passengers.

After this apprenticeship

  • Possible progression within the company and progression onto the next level apprenticeship

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC2000026961.

Apply now

Closes in 27 days (Friday 15 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.