Medical Receptionist/Administrator Apprentice

Wrekenton Medical Group

GATESHEAD (NE9 7AD)

Closes in 21 days (Friday 8 May 2026 at 11:59pm)

Posted on 17 April 2026

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Summary

An exciting opportunity has arisen for a Medical Receptionist/Administrator Apprentice for a busy doctors surgery, based in Gateshead. There is an excellent opportunity to progress and grow within the practice for the right candidate who is enthusiastic and willing to learn new skills.

Wage

£15,600 a year

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Training course
Business administrator (level 3)
Hours
Monday- Friday 8am- 4pm 37.5 hours per week, 30 mins lunch

37 hours 30 minutes a week

Start date

Monday 11 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The main purpose of the role is to complete a wide range of duties to include greeting patients and general administrative tasks. Also to provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Full training will be given and will also be ongoing.

Duties to include:

  • Meeting and greeting of patients
  • Answering Telephones
  • Making and cancelling appointments and general reception desk duties
  • Dealing with tasks from GP's
  • Prescription requests /queries
  • Photocopying
  • Opening post
  • Making up sample packs
  • Scanning

These duties are not exhaustive, and other duties may be required.

This is a fixed term contract for the duration of the apprenticeship.

Where you'll work

WREKENTON HEALTH CENTRE
SPRINGWELL ROAD
WREKENTON
GATESHEAD
NE9 7AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administration Apprenticeship, including monthly day release at Access Training, Team Valley

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Creative
  • Initiative

Other requirements

  • Please ensure that you can travel to the Wrekenton Practice

About this employer

Wrekenton Medical Group aim to provide all its patients with a comprehensive range of healthcare services, such as childhood immunisation, dietary advice and general health checks, covering one-off problems to longer term illnesses. The practice aims to deliver the highest possible quality care to all of its patients and provide a personal and professional approach to healthcare provision.

After this apprenticeship

  • There is an excellent opportunity to develop your skills within the practice for the right candidate who is enthusiastic and willing to learn

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING LIMITED

Eva Wright

ewright@accesstraining.org

The reference code for this apprenticeship is VAC2000026953.

Apply now

Closes in 21 days (Friday 8 May 2026 at 11:59pm)