Business Administration Apprentice
PENDLE LEISURE TRUST
NELSON (BB9 7LJ)
Closes in 16 days (Monday 4 May 2026 at 11:59pm)
Posted on 17 April 2026
Contents
Summary
To support the delivery of high-quality administrative services across Pendle Leisure Trust while developing the skills, knowledge and behaviours required for the Level 3 Business Administration apprenticeship.
- Wage
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£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
The apprentice will work 37 hours per week.
Shift patterns may be discussed further during the interview.
37 hours a week
- Start date
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Monday 25 May 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Please note, applications with AI-generated answers will not be shortlisted for the interviewing stage.
The apprentice will learn and assist in:
- General administrative and customer service duties.
- Recruitment and HR support processes.
- Diary and meeting administration.
- Financial and membership system support.
- Marketing and Social Media support.
- Project Management support.
- Maintaining effective information management systems.
Full training will be provided, and tasks will be undertaken under supervision appropriate to the apprentice’s stage of learning.
Main Responsibilities include:
1. To support the management of all incoming correspondence—email, digital forms, online enquiries and traditional mail and directing them to the appropriate teams.
2. To process all outgoing correspondence as and when required using the most efficient posting system, ie franking machine, postage account, pre-paid.
3. To assist with the updating of computerised diaries for Pendle Leisure Trust Managers.
4. To assist with the provision of an efficient and productive HR service, including all aspects of recruitment, employment contracts, job descriptions, medicals, disclosure checks and the maintenance of staff personal files.
5. To assist with administration support for all the members of the Senior Management Team.
6. To assist with the preparation of various documents as required, e.g. letters, reports, minutes, presentations, etc.
7. To maintain and update the various manuals and computerised filing systems and to also ensure the security of confidential information.
8. To process incoming and outgoing invoices for payment.
9. To assist with the maintenance of staff personnel files and the central filing system, both manual and computerised.
10. To assist with arranging and minuting various meetings, both externally and internally, together with venues and refreshments, sometimes outside working hours.
11. To assist with processing confidential reports and to co-ordinate all reports before they are passed to the Leisure Management Team and the Board of Trustees.
12. To assist with the provision of an efficient and productive administration service for the Trust’s Activo Membership Scheme and other financial systems.
13. To assist and support the Trust’s Marketing Team.
14. To support with Project Management as and when required.
15. Assist with ordering and stock checking of stationery for Pendle Leisure Trust.
16. To assist with general administrative support.
17. To be of maximum assistance to the general public whenever the opportunity arises and to assist with reception duties as and when required.
18. To undertake such other duties as may be assigned and as are commensurate with the grading of the post.
Where you'll work
1 MARKET STREET
NELSON
BB9 7LJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURNLEY COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The method of delivery is 1/2 Day Release. This means the apprentice will work with their employer 4 days a week, and attend college 1 day a week for their study day.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
- Taking Meeting Minutes
- Resilience
Other requirements
SAFEGUARDING
You are responsible for ensuring that the Safeguarding Policy, as documented in your staff handbook, is embedded in all that you do to ensure the safeguarding of our clients and customers.
Should you have any concerns regarding any safeguarding issue, please refer to the procedure in the handbook or raise the issue with your line manager or the Executive Manager Human Resources.
OTHER INFORMATION
Due to the nature of the post and requirements of the service, the post holder may be required to work outside normal office hours from time to time.
About this employer
Pendle Leisure Trust is committed to providing lifestyle improvement / wellness opportunities to the community through the services which it provides Our aim is to provide and manage a fully comprehensive range of top quality leisure facilities which enhance the quality of life for the community, residents, workers and visitors, with particular emphasis on improving the wellbeing of our whole community.
After this apprenticeship
There may be potential progression on successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BURNLEY COLLEGE
Themis Team
themis@burnley.ac.uk
01282 733005
The reference code for this apprenticeship is VAC2000026940.
Apply now
Closes in 16 days (Monday 4 May 2026 at 11:59pm)