Business Admin Apprentice

START PEOPLE LIMITED

Unit 5, Elliott Court, Meadowfield, Durham (DH7 8PN)

Closes in 18 days (Thursday 7 May 2026 at 11:59pm)

Posted on 16 April 2026

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Summary

We are looking to recruit a Business Administration Apprentice to support our Recruiters and Resources in their day-to-day activities in our fast-paced Durham office.

Wage

£16,224 to £25,775.88, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Bonus if targets are met. 

Training course
Business administrator (level 3)
Hours
Monday – Thursday 8.00am to 5.00pm, Friday 8.00am to 1.00pm.

39 hours a week

Start date

Monday 11 May 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering incoming calls and connecting to correct department.
  • Taking phone messages and passing them on.
  • Making calls to clients to chase timesheets.
  • Making calls to candidates regarding availability.
  • Sending email and letters.
  • Preparing documentation by printing, copying and binding (candidate packs, inductions etc)
  • Prepare rooms for meetings and getting refreshments.
  • Provide feedback on office efficiency and suggesting possible improvements.
  • Candidates and Clients.
  • Formatting CV’s on Microsoft Word.
  • Managing Customer Relationship Management (CRM- Infinity) system, adding clients and candidates and maintaining files.
  • Meeting and greeting visitors, showing them where to go, providing refreshments.
  • Any other duties as required for the smooth running of the business. 

Where you'll work

Unit 5, Elliott Court, Meadowfield, Durham
DH7 8PN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ZENITH TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.
  • You will be studying the Level 3 Business Administrator apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative

About this employer

Established in 2014 Start People are a team of passionate Recruiters and Resourcers who deliver a professional range of talent and labour solutions. Working with enterprises and corporate businesses, our specific industry knowledge and partnership approach enables us to deliver true added value to clients of any scale.

https://startpeopleltd.co.uk/ (opens in new tab)

After this apprenticeship

Progression into a full-time role for the right candidate upon completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

ZENITH TRAINING LIMITED

Ian Wilkinson

Ianwilkinson@zenithtraining.org.uk

01919171097

The reference code for this apprenticeship is VAC2000026866.

Apply now

Closes in 18 days (Thursday 7 May 2026 at 11:59pm)