Apprentice Insurance Adviser

ALAN BOSWELL INSURANCE BROKERS LIMITED

Cambridge, Ipswich, Norwich

Closes on Sunday 31 May 2026

Posted on 17 April 2026

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Summary

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

• Wage:

  £24,000 a year

  Check minimum wage rates (opens in new tab)

  Alan Boswell Group offers a competitive apprentice salary, a minimum of £24,000 per annum. To complement your training programme our trainees are employed on a full-time permanent basis which mean you will also receive company benefits.

• Training course: Insurance practitioner (level 3)
• Hours: Monday-Friday, 9am-5pm. Apprenticeship duration is 12-18 months.

  35 hours a week

• Start date:

  Monday 17 August 2026

• Duration:

  1 year

• Positions available:

  8

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The purpose of this apprenticeship is to employ those leaving college who wish to continue with their learning while in paid employment.   This approach helps us to foster a strong talent pool both for now and the future of our business while giving young people the opportunity to achieve their potential in a supportive and progressive environment.  The programme includes study with an external training provider who will help you achieve the Insurance Practitioner Apprenticeship which incorporates completing the Certificate in Insurance.  The Chartered Insurance Institute (CII) is a professional organisation whose qualifications are recognised throughout the industry.  The role is within the Personal Lines division, with placements in different areas such as personal lines sales and renewals, landlords, property owners, motor and self-drive hire.  Moving around the departments is a great opportunity to gain experience in a wide range of products and by the end of your apprenticeship you will be versatile and able to deal with a variety of customers’ needs.

During the apprenticeship you will be required to work collaboratively with other teams to help deliver a complete customer service, for example, a commercial customer may need to arrange insurance for their home, so you would need to work alongside the commercial team to provide a joined-up service to that customer. This is a great way of expanding your knowledge and building relationships across the business.

From day one, you will be trained on our insurance products and systems so that you are working as part of the team, as any other new member of staff would be. Initially trained in one product, within a few weeks you will be working with your colleagues and speaking to our customers.  You will be responsible for quoting new business, renewing policies and office administration as part of building a wide base of core insurance broking skills.  

What you’ll do at work

• Trained in dealing with our insurance products and systems so that you are working as one of the team, building and using a wide base of core insurance broking skills
• Build on your technical skills and develop insurance product knowledge, leading you to specialise in one of our many departments throughout the business
• Work towards your industry professional CII qualifications

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• 154-156 Victoria Road, Cambridge, CB4 3DZ
• Suffolk Yacht Harbour, Levington, Ipswich, IP10 0LN
• Prospect House, Rouen Road, Norwich, NR1 1RE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIES LEARNING SOLUTIONS LIMITED

Training course

Insurance practitioner (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
• Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
• Analyse data to make evidence based decisions.
• Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
• Apply appropriate method of communication for audience and circumstances.
• Records, verifies, maintains and where appropriate, shares information.
• Compliant with relevant governance, policies and procedures.
• Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
• Balances competing priorities in order to meet deadlines.
• Builds and maintains positive relationships.
• Work as part of a team to help achieve results.
• Identify potential claims fraud and determine the correct action to prevent loss.
• Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
• Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
• Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
• Gather and interpret relevant information to provide a return on insurance decisions.
• Match client’s needs with available insurance products and services.
• Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
• Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
• Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
• Analyse data to make evidence based decisions.
• Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
• Apply appropriate method of communication for audience and circumstances.
• Records, verifies, maintains and where appropriate, shares information.
• Compliant with relevant governance, policies and procedures.
• Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
• Balances competing priorities in order to meet deadlines.
• Builds and maintains positive relationships.
• Work as part of a team to help achieve results.

Training schedule

You will undertake the Insurance Practitioner Level 3 Apprenticeship remotely via Davies.

Requirements

Essential qualifications

GCSE in:

• English (grade Grade C / 4 or above)
• Maths (grade Grade C / 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Other requirements

DBS check and references for this position are required.

About this employer

Alan Boswell Group has built its reputation as the natural choice for friendly, expert advice on insurance, risk management and financial services. Its stability within the market for over 40 years builds on its success, but it also reflects the market by changing rapidly to meet our customer requirements. We are proud of our people, their successes, and value their contributions to our growing business.  The Group employs 400 dedicated staff and prides itself on its reputation for exceptional customer service, now provided to over 50,000 clients.

 

Our apprenticeship scheme aims to provide you with a professional and friendly environment in which you can develop your career and become the next generation of Alan Boswell Insurance Brokers employees.

http://www.alanboswell.com (opens in new tab)

Company benefits

• Pension contributions
• Medical cash plan
• Eligibility for our discretionary group bonus
• 25 days holiday pay and discretionary sick pay
• Bonus on achieving your Cert CII

After this apprenticeship

An advantage of working in the group as an apprentice is that you get to venture to different departments and really get to understand the fundamentals of all aspects and interact with all colleagues across the Group.  Throughout this apprenticeship, you will continue to build on your technical skills and develop your insurance product knowledge to enable you to complete your Cert CII. This will lead you to specialise in one of our many departments throughout the business, developing your insurance career.

Each employee will have a Personal Development Plan (PDP) to allow for personal growth alongside learning and development plans to make sure they continue to develop within their role and this will also focus on personal skills and attributes to develop alongside professional qualifications.

Ask a question

The contact for this apprenticeship is:

DAVIES LEARNING SOLUTIONS LIMITED

Jana Mills

jobs@alanboswell.com

01603218000

The reference code for this apprenticeship is VAC2000026729.

Apply now

Closes on Sunday 31 May 2026