IT Technician Apprentice
ICO SYSTEMS LTD
Suffolk (IP2 0UG)
Closes on Tuesday 23 June 2026
Posted on 16 April 2026
Contents
Summary
This apprenticeship role will sit within the IT team and contribute to day-to-day ICT support while developing the knowledge, skills and behaviours required for the Level 3 Information Communications Technician apprenticeship.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, between 9.00am - 5.00pm.
40 hours a week
- Start date
-
Wednesday 24 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities:
The apprentice will support the IT team in delivering effective technology services across the organisation. Responsibilities may include:
- Assisting with the diagnosis and resolution of hardware, software and network issues
- Supporting the installation, configuration and maintenance of devices and systems
- Assisting with user account management and system access
- Supporting system monitoring, updates and routine maintenance
- Maintaining accurate records of support requests and technical activity
- Communicating with colleagues and stakeholders to provide effective IT support
Skills and qualities we’re looking for:
- A genuine interest in technology and IT systems
- Strong problem-solving skills with a logical approach
- Good attention to detail
- Basic IT knowledge and confidence using digital tools
- Good written and verbal communication skills
- Organised and reliable approach to managing tasks
- Willingness to learn new technologies and develop professionally
- Strong problem-solving skills with a logical and methodical approach
- Good communication skills and ability to support users confidently
- Organised and able to prioritise tasks effectively
- Professional and responsible approach to handling systems and data
- Willingness to learn new technologies and processes
- Able to work independently and as part of a team
Where you'll work
Harman House Dunlop Road
Ipswich
Suffolk
IP2 0UG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLVEWAY LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Information Communications Technician Level 3 Apprenticeship Standard
- Bi-weekly live training sessions delivered remotely by your ICT Tutor
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
ICO Systems operates within East Anglia as a Managed Service Provider. The provision of IT support and services to its customers is the essence of the business.
After this apprenticeship
- We are looking to offer full-time employment upon successful completion of the apprenticeship
- We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Ask a question
The contact for this apprenticeship is:
SOLVEWAY LIMITED
The reference code for this apprenticeship is VAC2000026685.
Apply now
Closes on Tuesday 23 June 2026
After signing in, you’ll apply for this apprenticeship on the company's website.