HR Apprentice (The Dispute Service LTD)

THE DISPUTE SERVICE LIMITED

Hemel Hempstead (HP2 7TG)

Closes in 25 days (Friday 15 May 2026 at 11:59pm)

Posted on 17 April 2026

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Summary

This is an exciting opportunity for highly motivated HR Apprentice with strong organisation and analytical skills, to make a difference in improving & managing day to day HR processes and procedures across the employee lifecycle.

Wage

£19,747 a year

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Monday 25 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Principal Responsibilities:

  • Support the maintenance of accurate and up-to-date employee records, ensuring HR data is complete and compliant with employment legislation and internal policies. This includes maintaining employee files and updating personal and employment information
  • Assist with the administration and upkeep of the holiday management system, ensuring organisational structures, employee details, and working patterns are accurately reflected at all times
  • Support the creation of reports from HR systems (including the HR database and holiday system) to provide meaningful management information as required
  • Provide general administrative support to the HR team across a range of HR activities and processes
  • Support with recruitment processes, including coordinating interviews and supporting onboarding and offboarding activities, ensuring all documentation is completed accurately and in a timely manner
  • Promote and communicate employee benefits, supporting colleagues in understanding available offerings
  • Assist in the preparation and delivery of accurate, timely, and relevant HR management information in line with business requirements
  • Respond to telephone, email, and written enquiries in a professional, timely, and customer focused manner, escalating queries where appropriate
  • Handle HR information with a high level of confidentiality, ensuring compliance with GDPR and always maintaining impartiality

NB:

No job description can be entirely comprehensive, and the jobholder will be expected to carry out such other duties as may be required from time to time and are broadly consistent with the job description and status of the post within the organisation

Where you'll work

The Maylands Building
Maylands Avenue, Hemel Hempstead Industrial Estate
Hemel Hempstead
HP2 7TG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

  • BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team
  • Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace
  • Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience

Requirements

Essential qualifications

A Level in:

Educated to A-level/BTEC level 3 standard (grade A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Analytical skills
  • Team working
  • Accuracy
  • Able to plan and prioritise
  • Written communication skills
  • Outlook, Word, Excel
  • PowerPoint
  • Willingness to learn HR system
  • Enthusiastic and motivated
  • Reliable and flexible
  • Positive and proactive
  • Able to work independently
  • Professional and approachable

Other requirements

Job Knowledge and Understanding

  • Basic understanding of Human Resources or a strong interest in pursuing a career in HR
  • Awareness of confidentiality and data protection principles, including GDPR
  • Understanding of general office procedures and administrative processes

Communication

  • Ability to present information clearly and concisely, both verbally and in writing
  • Strong interpersonal skills, with the ability to communicate effectively with colleagues and stakeholders
  • Ability to build positive working relationships across different areas of the organisation

Equal Opportunities

·       Demonstrates a commitment to equality, diversity, and inclusion in the workplace

General Requirements

  • Ability to support the aims and objectives of the organisation
  • Ability to manage multiple tasks and prioritise effectively
  • Demonstrates good judgement and a proactive approach to problem-solving
  • Ability to work both independently and collaboratively within a team
  • Flexible and adaptable approach to work

Required behaviours and attitude

Applicants must be able to:

  • Demonstrate a commitment to delivering excellent customer service
  • Understand and promote fairness and consistency in all aspects of work
  • Show initiative and a willingness to make a positive contribution
  • Demonstrate the importance of teamwork and collaboration

About this employer

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

After this apprenticeship

  • Fixed Term contract until end of apprenticeship
  • All job roles are advertised internally, and upon successful completion of the apprenticeship, the apprentice will be eligible to apply for a suitable position within the company

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

Raymond Duke

RaymondDuke@bpp.com

01133500333

The reference code for this apprenticeship is VAC2000026647.

Apply now

Closes in 25 days (Friday 15 May 2026 at 11:59pm)