Business Administrator Apprentice
ASHLEY ANDERSON LIMITED
Dudley (DY2 0XW)
Closes on Sunday 31 May 2026
Posted on 23 April 2026
Contents
Summary
Assisting with office tasks, customer orders, data management, and help maintain efficient operations within the business, ensuring smooth communication and administrative processes across departments. An exciting opportunity to gain hands-on experience in administration, while supporting both the operations and customer service functions.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday, 7:00am - 4:00pm, and Friday, 7:00am - 1:00pm, totaling 40 hours.
40 hours a week
- Start date
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Monday 1 June 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Administration & Clerical Support:
- Perform general administrative duties, such as data input, data extraction, photocopying, filing, laminating, and ensuring documents are accurately recorded and stored
- Manage internal and external post and emails, ensuring efficient communication across the company
- Answer telephone and face-to-face queries, take messages, and direct them to the relevant team members in a timely manner
- Maintain and organise filing systems in line with company policies and procedures
Customer & Order Management:
- Assist with scheduling and checking all orders within the Kingswood Mobility Group, including both in-house and external orders, ensuring they are carried out accurately and efficiently
- Effectively and accurately raise UARs (Unauthorised Additional Requests) under query
- Match and file the goods in notes, ensuring all documents are accurately recorded and filed
Purchasing & Finance Support:
- Assist with monitoring the purchasing inbox and purchase order folder, raising concerns to senior staff when necessary
- Follow up with the finance department regarding unapproved finance logs and payments related to orders
Stock & Inventory Management:
- Assist with the stocktake output process, ensuring accurate tracking and reporting of inventory levels
- Support with the management of stock returns, including leather and fabric returns, ensuring they are handled promptly and reported regularly
Communication & Team Support:
- Provide general administrative support to the team, including coverage during absences or busy periods
- Offer support to team members to ensure smooth operations, collaborating effectively to meet business needs
- Maintain a positive attitude and foster effective communication with both colleagues and clients
Flexibility & Other Duties:
- Be adaptable to additional duties as needed by the business to support operations and team requirements
- Support any ad hoc projects or tasks that arise and contribute to the overall success of the team
Where you'll work
Grazebrook Industrial Park, Peartree Lane
Dudley
DY2 0XW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Non judgemental
Other requirements
Applicants must be 18+ due to the hours required to work.
About this employer
Ashley Anderson, part of the Kingswood Mobility Group is a well-established Company, providing innovative mobility solutions that really do make a difference to people’s lives. The quality of Ashley Anderson products and the high level of customer satisfaction make the Company a leader in its field.
After this apprenticeship
Permanent employment.
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Neil Shakespeare
neil.shakespeare@junipertraining.co.uk
07923219046
The reference code for this apprenticeship is VAC2000026637.
Apply now
Closes on Sunday 31 May 2026