Business Administration Apprentice (The Dispute Service LTD)
THE DISPUTE SERVICE LIMITED
Hemel Hempstead (HP2 7TG)
Closes in 25 days (Friday 15 May 2026 at 11:59pm)
Posted on 17 April 2026
Contents
Summary
Supporting business operations across England & Wales through administrative, coordination, and operational support while developing knowledge, skills and behaviours in line with the Business Administration Apprenticeship standard.
- Wage
-
£19,747 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9 am-5 pm.
35 hours a week
- Start date
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Monday 25 May 2026
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are The Dispute Service, and we safeguard tenants’ deposit throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of a dispute over its return. We are looking for a positive, flexible and motivated individual to join our team as a Business Administration Apprentice.
This role sits within the England & Wales function and will support the delivery of key business operations. You will gain exposure to a wide range of operational activities, including administrative coordination, stakeholder support, reporting, and process improvement.
Alongside your day-to-day role, you will work towards a recognised Level 3 Business Administration Apprenticeship, developing the knowledge, skills, and behaviours required for a successful career in business operations.
You will receive structured support, training, and mentoring throughout your apprenticeship, including protected learning time.
The role is office-based. No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below. In this Job Description, “TDS” means “The Dispute Service Ltd.”
PRINCIPAL RESPONSIBILITIES
Business Operations Support
- Provide administrative support to the Head of England & Wales and wider operational teams
- Assist in coordinating activities, meetings, and actions across business functions
- Support the delivery of operational priorities and projects across England & Wales
- Help track actions, risks, and deliverables to ensure effective follow-up and completion
Data, Reporting and Analysis
- Support the preparation of reports, dashboards, and operational updates
- Assist in gathering and maintaining data to support business decision-making
- Ensure information is accurate, up to date, and presented clearly
Stakeholder and Communication Support
- Support communication between teams, ensuring information is shared clearly and efficiently
- Assist in preparing internal communications, updates, and briefing materials
- Provide support in responding to internal and external queries where appropriate
Administrative and Process Support
- Provide general administrative support including document management, record keeping, and coordination tasks
- Support the development and improvement of internal processes and procedures
- Assist with compliance-related activities and ensure accurate record keeping
Apprenticeship Responsibilities
- Complete all requirements of the Business Administration apprenticeship programme
- Attend and actively participate in training sessions, workshops, and reviews with the training provider
- Maintain a portfolio of evidence demonstrating learning and development
- Apply learning in the workplace to develop competence in business administration
- Take responsibility for personal development and progression throughout the apprenticeship
Where you'll work
The Maylands Building
Maylands Avenue, Hemel Hempstead Industrial Estate
Hemel Hempstead
HP2 7TG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Willingness to learn
- Develop Professionally
- Word, Excel, Outlook
- Ability to manage tasks
- Prioritise workload
- Proactive
- Positive attitude
- Able to work independently
- Reliability
- Time management
- Flexibility and adaptability
Other requirements
GCSEs (or equivalent) in English and maths preferred (or willingness to work towards them if required).
TDS Values
Must be able to identify with the aims and objectives of TDS, including TDS’s Values:
- Customer excellence
- Teamwork
- Making a difference
- Fairness
Equal Opportunities
Implement TDS’ Equal Opportunities Policy in respect of all functions, ensuring that all policies and procedures are in accordance with good equal opportunities practice.
Career Development
This role is designed to provide a foundation for a career within TDS. Upon successful completion of the apprenticeship, there may be opportunities to progress into permanent roles within business operations or other areas of the organisation.
About this employer
We are The Dispute Service, and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of a dispute over its return.
After this apprenticeship
Fixed-term contract until the end of the apprenticeship.
All job roles are advertised internally, and upon successful completion of the apprenticeship, the apprentice will be eligible to apply for a suitable position within the company.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
Raymond Duke
RaymondDuke@bpp.com
01133500333
The reference code for this apprenticeship is VAC2000026635.
Apply now
Closes in 25 days (Friday 15 May 2026 at 11:59pm)