Apprentice IT Systems Technician

Gillingham School

Gillingham (SP8 4QP)

Closes in 30 days (Monday 18 May 2026 at 11:59pm)

Posted on 15 April 2026

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Summary

Join our dynamic team! We are seeking an intelligent, self-motivated individual to start as an IT Technician Apprentice. Work in our busy IT Services department, tackle technical challenges, and maintain software/hardware. Unlock your tech career now!

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 08:15 - 16:30

37 hours a week

Start date

Monday 25 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing technical support via phone, email, remote support software and face to face – ensuring a high level of service
  • Diagnosing technical faults and providing remedies
  • Monitoring and updating our helpdesk software with information on support calls
  • Delivering technical advice and guidance to staff and students
    Installing, maintaining, repairing and removing software, hardware and other equipment as appropriate
  • Liaising with suppliers and purchasing new hardware, software and departmental supplies
  • Testing new software and hardware systems
  • Planning and improving the delivery of technical support

Where you'll work

Hardings Lane
Gillingham
SP8 4QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

YEOVIL COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • The apprenticeship training is delivered through Yeovil College with on site delivery once every two weeks, plus a one hour remote session each week
  • This training will teach you the knowledge, skills and behaviours set out in the ICT Technician standard
  • On completion, the apprentice will receive the level 3 qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade 9 – 4 / A* - C)
  • Maths (grade 9 – 4 / A* - C)

Desirable qualifications

GCSE in:

ICT (grade 9 – 4 / A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

  • Potential flexibility with start date - to be discussed at interview
  • Because we work closely with children, young people and vulnerable adults an Enhanced DBS check is required
  • You must be prepared to commit to your work and training for the duration of the apprenticeship
  • In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on
  • If a suitable candidate is found prior to the advertised closing date, it may close earlier, so please apply early to avoid disappointment

About this employer

Gillingham School is a mixed comprehensive for 11-19 year olds. Safeguarding Children Statement Gillingham School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Equal Opportunities Statement Gillingham School values the diversity of our workforce and welcome applications from all sections of the community.

http://www.gillingham-dorset.co.uk (opens in new tab)

After this apprenticeship

  • Upon completing our IT Technician Apprenticeship, the future holds promising opportunities
  • The right candidate can look forward to a bright career trajectory, with the potential to evolve into roles like an IT Systems Technician or other advanced positions within the dynamic ICT sector
  • Your journey begins here, but the possibilities for growth and success are limitless
  • Join us and unlock your path to a rewarding tech career

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935845380

The reference code for this apprenticeship is VAC2000026621.

Apply now

Closes in 30 days (Monday 18 May 2026 at 11:59pm)