Ophthalmology Business Administration Assistant Apprentice
SHREWSBURY AND TELFORD HOSPITAL NHS TRUST
Shrewsbury (SY3 8XQ)
Closes on Thursday 28 May 2026
Posted on 15 April 2026
Contents
Summary
An exciting opportunity has arisen to join our Ophthalmology Administration Team at The Royal Shrewsbury Hospital as a Level 3 Business Administrator Apprentice. This is a fantastic chance to begin or develop your career in healthcare administration while gaining valuable experience in a busy, supportive clinical environment.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 08:30am - 4:30pm.
37 hours 30 minutes a week
- Start date
-
Wednesday 3 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- This role supports the Head & Neck and Ophthalmology teams by providing day-to-day administrative help
- You will answer phone calls, manage paperwork, and update patient information accurately
- You will type letters and reports and communicate clearly with patients, GPs, and healthcare staff
- You will help keep records organised, confidential, and up to date using computer systems
- You will work as part of a team, managing several tasks and meeting deadlines in a busy office
Where you'll work
The Royal Shrewsbury Hospital,
Mytton Oak Road,
Shrewsbury
SY3 8XQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- 1 day every 2 weeks at college for learning
- College assessor assigned
- Work place mentor
Requirements
Essential qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Non judgemental
- Patience
About this employer
Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury, which together provide 99% of our activity. Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care.
After this apprenticeship
A full-time postion with progression intt other areas is possible.
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
Chris Field
chris.field@telfordcollege.ac.uk
01952642326
The reference code for this apprenticeship is VAC2000026611.
Apply now
Closes on Thursday 28 May 2026
After signing in, you’ll apply for this apprenticeship on the company's website.