Receptionist Business Administrator Apprentice
The West Gate Care Center
Westgate-On-Sea (CT8 8JJ)
Closes in 28 days (Friday 15 May 2026 at 11:59pm)
Posted on 17 April 2026
Contents
Summary
The Receptionist / Office Assistant role is to provide an efficient, welcoming, and professional first point of contact for all visitors, callers, and staff, while delivering high-quality administrative support across the organisation.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8am to 4:30pm or as directed by the manager.
37 hours a week
- Start date
-
Tuesday 26 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Welcoming visitors and directing them to the correct person
- Answering, screening and forwarding phone calls
- Performing filing, scanning, printing and data entry tasks
- To maintain reception and office support skills at a current level
- and undertake any training and development required from time to time to ensure up-to-date, effective practice.
- To provide front of house and general administrative support for the company in line with current best practice
- To assist with day-to-day reception duties and office tasks in accordance with agreed standards, legislative requirements, relevant regulations, and accepted best practice, supporting the smooth running of the office as required.
- Develop effective working relationships with other employees
- Support the effective resolution of team conflicts
- Work to establish effective employer/employee relationships
- Cooperate with the implementation, evaluation, orientation and induction of all new employees
- Be responsible for promoting and safeguarding the welfare of those individuals supported by the service
- Promote a positive image for the people and employees of the company
Where you'll work
2-4 Canterbury Road
Westgate-On-Sea
CT8 8JJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EKC GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Monthly online college session
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Creative
- Initiative
Other requirements
- Passing a Disclosure and Barring Service (DBS) check
About this employer
The West Gate, formerly known as The Hockeredge, is a modern home providing restful nursing and residential care for those with dementia and mental health illness. Our home offers a warm and caring environment, with a reputation for high standards of care, accommodation and catering of which we are justifiably proud.
The West Gate is conveniently located a five minute walk away from the small coastal town of Westgate-on-Sea and offers easy access to shops, cafes, cinema, library and churches, as well as the sea-front gardens, promenade walks and safe beaches of Margate.
https://www.the-westgate.co.uk/acc-homepage-2/ (opens in new tab)
After this apprenticeship
- Potential full-time position
Ask a question
The contact for this apprenticeship is:
EKC GROUP
Hope Smith
hope.smith@eastkent.ac.uk
01227811315
The reference code for this apprenticeship is VAC2000026510.
Apply now
Closes in 28 days (Friday 15 May 2026 at 11:59pm)