Business Administrator apprenticeship

New City Medical Practice

SUNDERLAND (SR1 2QB)

Closes in 12 days (Tuesday 5 May 2026)

Posted on 23 April 2026

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Summary

Provide an efficient and timely administration service to the doctors, manager, and other Practice team members.

• Wage:

  £15,600 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, shifts to be confirmed.

  37 hours 30 minutes a week

• Start date:

  Monday 1 June 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Summarise medical records
• Coding incoming documents
• Workflow code and input relevant clinical data from incoming Clinical Documents into patient care records from service providers such as secondary care and other third-party service providers
• Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice
• Tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed
• Ensure all requests for photocopying are carried out in a timely manner
• Shred confidential information on a regular basis
• Ensure filing is kept up to date
• Sort and count prescription each month and forward to NHS Prescription Services
• Send faxes as requested
• Open and distribute incoming mail daily
• Always observe health and safety guidelines
• Scan Documents and distribute to GP’s
• Re-stock GP rooms – blood bottles, paper, disposable gloves, anti-bacterial hand wash, appointment cards, New Patient Packs.
• Re-stock waiting areas patient complaints leaflets, patient charter leaflets, Practice leaflets etc.
• Any other reasonable duties that may be required

Where you'll work

THE NEW CITY MEDICAL CENTRE
TATHAM STREET
SUNDERLAND
SR1 2QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Time Management

About this employer

Our Practice is highly patient-focused, and we have a multidisciplinary approach to patients’ health care.

We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

After this apprenticeship

Opportunity to progress into a full time member of staff.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC2000026443.

Apply now

Closes in 12 days (Tuesday 5 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.