Client Support Apprenticeship
MILLER INSURANCE SERVICES LLP
Ipswich (IP1 1SB)
Closes in 27 days (Friday 15 May 2026 at 11:59pm)
Posted on 15 April 2026
Contents
Summary
This apprenticeship offers a great introduction to the insurance industry, supporting experienced teams in delivering quality service to clients. You’ll gain hands‑on experience, learn industry systems and processes, and build strong organisational and communication skills—ideal for someone looking to start a career in insurance.
- Wage
-
£24,500 a year
- Training course
- Insurance practitioner (level 3)
- Hours
-
Monday to Friday 9:30am to 5:30pm.
35 hours a week
- Start date
-
Tuesday 8 September 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Join our team and play a key role in delivering smooth, accurate, and client‑focused insurance placements. You’ll support renewals, craft high‑quality documentation and wordings, and work closely with brokers, markets, and internal teams to ensure contract certainty and outstanding service.
- Manage renewal preparation, market documentation, and placement workflows
- Produce policy wordings, clauses, endorsements, and high‑quality client documentation
- Conduct quality checks on slips and wordings before brokering
- Resolve technical queries from clients, markets, and internal teams
- Maintain accurate system records and premium processing
Support the creation of presentations for both new and existing clients - Promote the Miller brand and values to enhance Miller’s reputation in the market
Where you'll work
The Maltings
Princes Street
Ipswich
IP1 1SB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIES LEARNING SOLUTIONS LIMITED
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
You will work towards your:
- Insurance Practitioner Level 3 Apprenticeship.
- Certificate in Insurance (Cert CII)
Training will be via Davies, virtually. 6 hours per week off the job training.
More training information
This apprenticeship is also open to candidates who are suitable for enrolment on the Level 4 Insurance Professional Apprenticeship.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
Pre-employment checks to take place.
About this employer
Miller is a leading specialist broker who partner with intermediaries, insurers and businesses across multiple sectors – from start-ups to some of the biggest brands on the global stage.
Wherever you work with us, you get access to one global team.
There are no internal barriers or competing priorities. We actively share ideas across borders and disciplines. So you never get one perspective, but many. More eyes on the challenge, more angles covered, and more opportunities uncovered.
https://www.miller-insurance.com/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Opportunity to progress CII studies and in-role progression / upskilling available after completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
DAVIES LEARNING SOLUTIONS LIMITED
The reference code for this apprenticeship is VAC2000026433.
Apply now
Closes in 27 days (Friday 15 May 2026 at 11:59pm)