IT Support Technician Apprentice

BISCOES LEGAL SERVICES LIMITED

Portsmouth (PO6 4TY)

Closes on Sunday 31 May 2026

Posted on 15 April 2026

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Summary

Start your IT career where it matters. As an IT Support Apprentice, you’ll solve real problems, support real people, and gain hands-on experience that sets you apart. Ready to turn your passion for tech into a career? This apprenticeship gives you the tools, training, and experience to become a confident IT professional.

• Wage:

  £16,000 a year

  Check minimum wage rates (opens in new tab)

  Starting wage is in the range £16,000 to £18,000.

• Training course: Information communications technician (level 3)
• Hours: Monday - Friday, 09:00 - 17:00; 1 hour lunch break.

  35 hours a week

• Start date:

  Monday 8 June 2026

• Duration:

  1 year 10 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Biscoes Solicitors are seeking a motivated and enthusiastic IT Support Apprentice to join our law firm’s IT department. This role provides hands-on experience in a professional services environment, supporting both hardware and software operations.

The successful candidate will assist with day to day IT tasks, user support, and ongoing development and maintenance of the firm's technology systems.

The IT Support Apprentice will be responsible for the following duties:

IT Support & Service Delivery:

• Provide first-line technical support via phone, email, and in person
• Diagnose and resolve hardware, software, and network issues
• Log and track support tickets, ensuring timely resolution
• Assist with staff onboarding/offboarding, including account setup and equipment

Hardware Setup & Maintenance:

• Build, configure, and maintain desktops, laptops, printers, and mobile devices
• Perform hardware upgrades, repairs, and replacements
• Support meeting room technologies (video conferencing, AV equipment)

Software & Development Support:

• Install, configure, and update business applications and OS
• Support legal practice management and specialist software
• Assist with basic development/automation tasks (scripts, templates, small tool improvements)

Systems Administration Support:

• Manage user accounts, permissions, and security settings
• Support routine system checks, backups, and documentation
• Ensure compliance with IT policies, data protection, and cybersecurity standards

Project Support:

• Contribute to IT projects, system upgrades, and software rollouts
• Test new systems, document results, and provide user feedback

Where you'll work

Lake House 2 Port Way
Port Solent
Portsmouth
PO6 4TY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PETA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

• Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham
• You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Strong interest in IT
• Software development interest

About this employer

At Biscoes we provide comprehensive, high-quality legal services to individuals, families, and businesses across the Hampshire, Isle of Wight, and beyond. With over 170 years of history we are highly trusted by our community with strong ties to other organisations, local government and charities.

We pride ourselves on having a professional approach in a friendly environment and are proud of our record in excellent client service, just ask our clients!

We know our strength and success is because of our people and the continuous efforts they make to deliver our mission of Great Service, Every Client, Every Time.

Success is not just “what we do” but also by “how we do it” which is why we take pride in our firms’ values. Our core values are the shared principles and beliefs that unite all colleagues and underpin everything that we do at the firm.

https://www.biscoes-law.co.uk/ (opens in new tab)

Company benefits

• Self-Managed Paid Leave  
• Flexible & Hybrid Working  
• Family-Friendly Policies & Leave Entitlements  
• Health Care Coverage 

and more!

After this apprenticeship

• There will be progression routes available for the IT Support Apprentice upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

PETA LIMITED

The reference code for this apprenticeship is VAC2000026405.

Apply now

Closes on Sunday 31 May 2026

After signing in, you’ll apply for this apprenticeship on the company's website.