Trainee Scheduling & Administration Coordinator Apprentice

VIRIDIAN (ENERGY SOLUTIONS) LTD

ASHFORD (TN26 1JN)

Closes in 9 days (Thursday 30 April 2026 at 11:59pm)

Posted on 14 April 2026

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Summary

We are seeking an organised and proactive Customer Scheduling & Administration Coordinator to join our team. The primary focus of this role is to contact customers, schedule appointments, and manage diaries for:

Home‑visit surveyors
Insulation installers
Annual leave and staff holiday planning

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 18 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Receiving phone call enquiries
  • Calling customers to arrange survey appointments and installation dates
  • Managing and coordinating multiple diaries, including staff holidays
  • Preparing, updating, and processing installation administration
  • Maintaining accurate records and updating internal systems
  • Providing day‑to‑day administrative support to the Office Manager and Director
  • Handling customer queries politely, professionally, and efficiently
  • Assisting with al other general office duties as required

Where you'll work

2B SANDY LANE FARM
SANDY LANE
GREAT CHART
ASHFORD
TN26 1JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QUEST TRAINING SOUTH EAST LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

All training is work-based (no college)

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working

Other requirements

  • The company is in a rural location with no nearby public transport at the moment
  • The role may become a hybrid home/office position in the future

About this employer

We’re a family-owned company based in Ashford that has been specialising in insulating and adding value to people’s homes since 2011, although our senior managers have been working on energy solutions for much longer! At Viridian, we believe supporting local communities happens not only by creating comfortable, energy-efficient homes, but also by participating in community projects and activities that enrich them.

After this apprenticeship

  • Progression into a full-time role 

Ask a question

The contact for this apprenticeship is:

QUEST TRAINING SOUTH EAST LTD

Matthew Paminter

matthew@questfortraining.com

01322 924576

The reference code for this apprenticeship is VAC2000026221.

Apply now

Closes in 9 days (Thursday 30 April 2026 at 11:59pm)