Apprentice Receptionist

FRANKLINS SOLICITORS LLP

Franklins Solicitors LLP, 8 Castilian Street (NN1 1JX)

Closes on Sunday 14 June 2026

Posted on 14 April 2026

Print

Contents

Summary

An excellent opportunity to work for a prestigious law firm, as part of your role you will be greeting clients, answering the telephone and directing calls, maintaining the diary entries for all meeting rooms for relevant branch, and exciting and varied job role.

Wage

£16,640 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm

40 hours a week

Start date

Sunday 28 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer the telephone and directing calls
  • Take clear details and email messages to the relevant teams or department
  • Provide relevant information to the caller
  • Greet Clients and Visitors entering the LLP, offering drinks, advise relevant staff members of arrival
  • Deal with enquiries from contacts, clients as and when required
  • Schedule appointments as requested
  • Maintain diary entries for all meeting rooms for relevant branch
  • Tidy and maintain reception areas
  • Organise catering for meetings if required
  • Receive documentation from clients, log and ensure signed by relevant staff member on collection

For this role applicants will need:

  • At least a 4/C grade in GCSE maths and English
  • Be friendly, professional, and hardworking
  • Confidence in talking to people
  • Keen to learn and develop
  • A positive and hardworking attitude
  • Excellent telephone manner
  • Be able to work in a team and independently
  • Good time management and communication skills
  • This role will be supported by a level 2 Customer Service qualification supported by Starting Off

Where you'll work

Franklins Solicitors LLP, 8 Castilian Street
NN1 1JX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/c)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Founded in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton, employing over 100 staff. They are one of the most highly quality-assured firms in the regions having achieved accreditation to ISO 9001. They have also achieved the award of the Law Society quality accreditation, Lexcel. These nationally and internationally recognised quality marks indicate the extent of their commitment to providing a first-class service to their clients and set them apart from the vast majority of other law firms and legal services providers. They expertise in: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate

Company benefits

25 days holiday per annum plus bank holidays and Christmas closure, 4 x Death in-Service, 24-hour employee assistance programme, After completing 3 months with the firm you will also be eligible to join The Firm’s pension plan

After this apprenticeship

  • Possible full time permanent position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC2000026216.

Apply now

Closes on Sunday 14 June 2026