Domestic Violence Support Worker - Adult Care Level 2 Apprenticeship
NEXT STEP TRAINING LTD
Gillingham (ME7 5NY)
Closes in 12 days (Saturday 25 April 2026 at 11:59pm)
Posted on 13 April 2026
Contents
Summary
Being an apprentice at NextStep Training means earning while you learn, gaining hands-on experience and industry-recognised qualifications. You'll receive expert training, personalised support, and a clear pathway to career progression. Enjoy discounted travel, exclusive discounts at over 350 retailers and reduced council tax.
- Wage
-
£8,320 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Pay will increase after the first 12 months of the apprenticeship.
- Training course
- Adult care worker (level 2)
- Hours
-
Flexible part-time hours will be discussed, with typical patterns such as:
Monday, Tuesday & Friday or Monday, Wednesday & Friday
(16–20 hours per week).
20 hours a week
- Start date
-
Monday 27 April 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
NextStep Training are recruiting on behalf of a confidential client (full details will be shared at interview stage) for a compassionate and dedicated Support Worker to join a women’s refuge providing safe, supported living for individuals affected by domestic abuse.
This is a rewarding opportunity to make a real difference while gaining valuable experience and qualifications in the health and social care sector.
About the Role:
You will be working within a safe and supportive women’s refuge, supporting individuals who have experienced domestic abuse. You will help residents rebuild independence, confidence, and emotional well-being while ensuring their safety and dignity at all times.
You’ll work closely alongside an experienced Senior Support Worker and be part of a friendly, welcoming team.
Key Responsibilities:
- Providing emotional and practical support to women who have experienced domestic abuse
- Supporting residents to develop independence and life skills (e.g. budgeting, cooking, tenancy responsibilities)
- Assisting with safety planning and risk assessments to ensure residents remain safe
- Maintaining professional boundaries while building trusting relationships
- Supporting residents to access external services (e.g. healthcare, legal support, housing, benefits)
- Encouraging engagement with support plans and personal goals
- Assisting with crisis management in a calm and professional manner
- Ensuring all safeguarding procedures are followed and concerns are reported appropriately
- Completing accurate record keeping and case notes
- Promoting equality, diversity, and inclusion within the service
- Working collaboratively with colleagues and external agencies
- Supporting the smooth day-to-day running of the refuge
Working Hours:
Flexible part-time hours will be discussed, with typical patterns such as:
Monday, Tuesday & Friday or Monday, Wednesday & Friday
(16–20 hours per week)
As part of this role, NextStep Training will enrol you onto the Adult Care Level 2 Apprenticeship, which can be completed in as little as 8 months.
Apprenticeship benefits include:
- Recognised Health & Social Care qualification (CQC aligned)
- Student discount eligibility
- Potential reduction or exemption from council tax
- Clear career progression pathway within the care sector
- Ongoing training and development support
- Dedicated support from your adult care tutor
- Your hourly rate will increase after 12 months or upon successful completion of the apprenticeship, whichever comes first.
What We’re Looking For:
- A caring, empathetic, and non-judgmental attitude
- Strong communication and teamwork skills
- A genuine passion for supporting vulnerable individuals
- Understanding of, or willingness to learn about, domestic abuse and its impact
- Willingness to learn and complete the apprenticeship
- Experience is beneficial but not essential; full training will be provided
Important Information:
Candidates must pass a satisfactory DBS check
This role involves working with vulnerable individuals who have experienced domestic abuse, so professionalism, confidentiality, and safeguarding awareness are essential
What You’ll Get:
- A friendly, supportive team environment
- Regular team events and social activities
- Free or discounted travel
- 28 days paid holiday (including bank holidays)
- Exclusive retail discounts
- Hands-on experience in a meaningful role
- Structured career progression with potential for full-time employment
Where you'll work
Windmill Road
Gillingham
ME7 5NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEXTSTEP TRAINING LIMITED
Training course
Adult care worker (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Support individuals they are working with according to their personal care/support plan
- Ask for help from an appropriate person when not confident or skilled in any aspect of their role
- Provide individuals with information to enable them to have a choice about the way they are supported
- Encourage individuals to participate in the way their care and support is delivered
- Ensure the individual knows what they are agreeing to regarding the way in which they are supported
- Contribute to the on-going development of care/support plans for the individual they support
- Support individuals with cognitive, physical or sensory impairments
- Ensure dignity is at the centre of all work with the individuals they support, their families, carers and advocates
- Demonstrate all work is person centred, accommodating the individual’s needs, wishes and preferences
- Demonstrate empathy (understanding and compassion) for individuals they support
- Demonstrate courage in supporting people in ways that may challenge their personal/cultural beliefs
- Speak clearly and exhibit positive non-verbal communication to individuals, families, carers and advocates
- Use the preferred methods of communication of the individual they support according to their language, culture, sensory needs and their wishes
- Identify and take steps to reduce environmental barriers to communication
- Demonstrate they can check for understanding
- Write clearly and concisely in records and reports
- Keep information safe and confidential according to agreed ways of working
- Recognise potential signs of different forms of abuse
- Respond to concerns of abuse according to agreed ways of working
- Recognise, report and challenge unsafe practices
- Promote the health and wellbeing of the individual they support
- Move people and objects safely
- Demonstrate how to reduce the spread of infection, including use of best practice in hand hygiene
- Demonstrate the promotion of healthy eating and wellbeing by ensuring individuals have access to fluids, food and nutrition
- Demonstrate how to keep people, buildings and themselves safe and secure
- Carry out fire safety procedures when required
- Use risk assessments to support individuals safely
- Recognise symptoms of cognitive impairment, e.g. Dementia, learning disabilities and mental health
- Monitor and report changes in health and wellbeing for individuals they support
- Reflect on your own work practices
- Demonstrate the development of their own skills and knowledge, including core skills in writing, numbers and information technology
- Demonstrate their contribution to their development plan
- Demonstrate ability to work in partnership with others to support the individual
- Identify sources of support when conflicts arise with other people or organisations
- Demonstrate they can work within safe, clear professional boundaries
- Show they can access and apply additional skills required to perform the specific job role competently
Training schedule
- As an apprentice, you'll receive regular training alongside your job to help you develop the knowledge, skills, and behaviours needed for your role
- At least 20% of your working hours will be dedicated to off-the-job training, which includes study time, workshops, and learning activities. You'll be working to complete the Adult Care Level 2 apprenticeship standard, which will include any required Functional Skills in English and maths
- Training is delivered either online or in person at our training centre in Hackney, offering flexibility to suit your needs. You'll be supported by experienced tutors and assessors throughout your apprenticeship, ensuring you stay on track and successfully complete your qualification
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Candidates must pass a satisfactory DBS check.
This role involves working with vulnerable individuals who have experienced domestic abuse, so professionalism, confidentiality, and safeguarding awareness are essential.
About this employer
Next Step Training Ltd is an apprenticeship and skills training provider, funded by the Department for Education, delivering apprenticeships in London and across England. We have been in operation since 2012 and during this time have built an established reputation as a reliable and employer-led training provider. We work together with employers and individual learners to design and deliver training programmes that meets both learners and their employers’ needs. Our goal of is to empower as many individuals as possible to reach their full potential, helping them on their journey to find meaningful career that is rewarding. We help to empower businesses with industry-expert staff so they can provide the very best learning experience to their workforce to perform better.
After this apprenticeship
Completing a Level 2 Adult Care Worker apprenticeship opens the door to a wide range of opportunities in the adult social care sector. With this qualification, individuals become fully competent care workers, able to support adults with daily living tasks, personal care, and wellbeing across residential, community, and supported living settings.
As they gain experience, apprentices can progress into more senior roles such as:
- Senior Care Worker / Team Lead – supervising a small team of care staff, supporting new colleagues, coordinating daily care tasks, and ensuring high standards of care
- Deputy Manager – assisting the care home or service manager with daily operations, staff development, compliance, and safeguarding
- Care Home Manager / Service Manager – leading the entire setting, ensuring excellent care, regulatory compliance, staff performance, and resident satisfaction
To support continued growth, NextStep Training offers advanced qualifications within adult care:
Level 3 Lead Adult Care Worker: Ideal for those wanting to take on leadership responsibilities, manage teams, or specialise in areas such as dementia care, mental health, or palliative care. This course enhances practice and supports progression into senior roles.
Level 5 Leadership and Management in Adult Care: Designed for experienced practitioners ready to manage services, lead teams, and contribute to organisational strategy, policy, and quality improvement.
Both qualifications can be delivered flexibly, either online or in-person, with dedicated support from our experienced tutors and safeguarding officers.
Further progression can include:
- Moving into specialist care roles such as Dementia Care Lead or Mental Health Support Worker
- Becoming a Trainer, Assessor, or Mentor for apprentices
Pursuing higher education such as a Foundation Degree or BA in Health and Social Care, leading towards senior management roles.
Our structured training and support ensure that every apprentice has a clear and achievable pathway to long-term success in the adult care sector.
Ask a question
The contact for this apprenticeship is:
NEXTSTEP TRAINING LIMITED
Laura
laura@nextsteptrainingltd.co.uk
The reference code for this apprenticeship is VAC2000026102.
Apply now
Closes in 12 days (Saturday 25 April 2026 at 11:59pm)