Apprentice Assistant Local Housing Manager

Housing 21

Sutton (SM2 5DQ)

Closes in 11 days (Friday 24 April 2026)

Posted on 13 April 2026

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Summary

We’re looking for someone with energy, enthusiasm, and a genuine desire to help people. Previous experience is always useful, but what really matters is your outgoing personality, flexibility, and eagerness to learn. In return, we’ll give you training and the opportunity to begin a rewarding career in social housing.

Wage

£16,700 a year

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10% pay increase after year 1

 

Training course
Housing and property management (level 3)
Hours
Monday - Friday. Nine day fortnight - working hours TBC

35 hours a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

No two will ever be the same. One day you might be organising activities that bring neighbours together, the next you could be welcoming new residents or making sure our health and safety standards are met. It’s varied, people-focused, and full of opportunities to grow.

Where you'll work

Housing 21
Richard Sharples Court 44 Cavendish Road
Sutton
SM2 5DQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

Training will take place at work; the training provider will meet with you either virtually or in person each month. 

More training information

You will be working towards the Level 3 Housing & Property Management Apprenticeship which also includes the Certificate in Housing Qualification. 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Patience

Other requirements

Passing a DBS check.

About this employer

Housing 21 is a leading, not for profit provider of Extra Care and Retirement Living for older people of modest means. We operate in 240 local authority areas, managing over 23,300 properties and providing over 48,000 hours of social care each week. We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do.

http://www.housing21.org.uk (opens in new tab)

Company benefits

  • Flexible working - nine day fortnight
  • Pension contributions
  • Occupational sick pay
  • Funded cash health plan
  • Lifestyle discounts

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon completion of the apprenticeship, you will be available to apply for any available positions.

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

apprenticeships@housing21.org.uk

The reference code for this apprenticeship is VAC2000025987.

Apply now

Closes in 11 days (Friday 24 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.