Business Administrator Apprentice

CT Skills

Bank House 7 St Johns Road, Harrow (HA1 2EY)

Closes in 28 days (Friday 8 May 2026)

Posted on 10 April 2026

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Summary

A Business Administrator in healthcare is the backbone of operations, ensuring that doctors and nurses can focus on patients while administrative processes run smoothly. You will be part of the adult ADHD service and contribute to efficiency, patient satisfaction, and overall service quality in this team.

• Wage:

  £15,600 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9am to 5pm.

  37 hours 30 minutes a week

• Start date:

  Monday 11 May 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Managing appointments & patient records.
• Assisting GPs, nurses, and managers with admin support (e.g., preparing reports, organising meetings). 
• Handling any urgent queries from staff or patients.
• Attending team meetings & supporting with project coordination.
• Managing digital services such as online patient bookings or e-prescriptions.
• Respond to queries from NHS organisations, suppliers, or healthcare partners.
• Minimum of 6 hours per week spent on apprenticeship work and training.

Where you'll work

Bank House 7 St Johns Road, Harrow
HA1 2EY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Working towards your Business Admin Level 3 Qualification, you'll attend monthly 1-2-1 meetings (online via Teams every month. NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Requirements

Desirable qualifications

GCSE or equivalent in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Non judgemental
• Organisation skills
• Patience
• Problem solving skills
• Team working

About this employer

Harrow Health Community Interest Company plays a vital role in improving patient access to specialist care while reducing NHS waiting times. They are dedicated to providing high-quality care to patients registered with a Harrow GP.

After this apprenticeship

As with any apprenticeship opportunity, if you prove yourself to be a valuable member of the team, there is a strong chance of a permanent post within the business.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC2000025840.

Apply now

Closes in 28 days (Friday 8 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.