Providing Offer Apprenticeship

North West Cleaning Equipment Ltd

Wigan (WN3 4BZ)

Closes in 15 days (Saturday 25 April 2026 at 11:59pm)

Posted on 10 April 2026

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Summary

Administrative and operational support, handling inbound and outbound calls with customers and suppliers. Schedules engineers, books call-outs, prepares quotes, invoices, and contracts, updates records and databases, supports sales follow-ups, manages social media, coordinates hire services, and tracks fleet equipment efficiently.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday- Friday 8am- 4pm 30 minutes lunch break

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering and making outgoing calls on the telephone to customers, suppliers and staff
  • Allocating weekly work engineers
  • Processing incoming sheets/preparing quotes/ordering parts
  • Updating customer records
  • Booking call outs
  • Use safe- invoicing/payment receipts
  • Updating and taking ownership of our social media account to promote our services and what we are offering
  • Updating data bases (client)
  • Sales support- quotes/telephone follow up
  • Processing sales/warrant/service contracts
  • Hire desk-taking customer details/producing hire document
  • Scheduling hire deliveries and off hires
  • Updating fleet schedule (keeping track of fleet machines)

Where you'll work

Unit 2
Appleton Street
Wigan
WN3 4BZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIGAN AND LEIGH COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • They will recieve a full qualifition in Level 3 Business Admin 
  • All training will be done within the workplace 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

NWCE has been around since 2010 and covers the whole of the Northwest region. Our aim is to be the best local leaning equipment company in the Northwest. We try to do this by being great at customer service and offering machines to solve any type of cleaning problems.

NWCE offer new and used cleaning equipment for sale or hire to offer machine at any budget.

After this apprenticeship

  • Full-time employment after completing apprenticeship

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

Gabriella

g.may@wigan-leigh.ac.uk

The reference code for this apprenticeship is VAC2000025755.

Apply now

Closes in 15 days (Saturday 25 April 2026 at 11:59pm)