Customer Service & Business Development Apprentice
COIN-A-DRINK LTD
Walsall (WS2 8TF)
Closes on Friday 15 May 2026
Posted on 10 April 2026
Contents
Summary
Coin-a-drink are looking for an enthusiastic apprentice to join their team. As an apprentice, you will play a key role in supporting the growth of their customer base by identifying opportunities, building relationships, supporting sales cycles, and representing Coinadrink at business events.
- Wage
-
£24,479 a year
Check minimum wage rates (opens in new tab)
Opportunities to earn uncapped commission
- Training course
- Customer service specialist (level 3)
- Hours
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Monday to Thursday
9am- 5pm
Friday
8am- 3pm
35 hours a week
- Start date
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Wednesday 1 July 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Tasks will include, but not be limited to, the following:
- Lead generation and prospecting, utilising cold calling, e-mail and phone follow-up, networking events and research
- Sales support through producing quotes, attending client site visits with senior sales team and product demonstrations
- CRM and sales administration, keeping accounts up to date with the latest information and preparing monthly reports
- Initially, it will be about learning about the equipment and services we provide through internal training, but also visiting suppliers
Where you'll work
Maple Leaf Industrial Estate
10-11 Bloxwich Lane
Walsall
WS2 8TF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
This is a 15-month Level 3 Customer Service Apprenticeship and will include full induction and ten ‘off-the-job’ training sessions taking place at the training provider In-Comm Training in Aldridge WS9 8UG
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Willingness to learn
- Customer Service Experience
- Motivated
- Ambitious
Other requirements
The ideal candidate must have either a Full UK driving license or be currently learning and have passed their theory.
Experience in customer service is also preferred.
About this employer
Coinadrink Limited has been providing a quality vending and refreshment service to businesses across the West Midlands and beyond since 1962.
We supply a huge variety of equipment from tabletop coffee machines and water coolers to fully managed vending machines and Micro Markets. We boast a huge pool of advanced equipment that is sure to suit your requirements, whether you’re looking for a solitary hot drinks solution for your reception desk or want vending to be central to a grand breakout area that puts employee wellbeing first.
Behind our equipment is a commitment to a quality, tailored vending service. Using technology combined with a personal touch to drive our operations, Coinadrink provides the kind of service that you won’t find elsewhere, from our automated replenishment process to the fastest service response time in the vending industry. Our team, many of whom have been with us for years, are committed to making vending work for your business.
For over 60 years Coinadrink has been the “go-to” for quality workplace vending and refreshment solutions in and around the West Midlands. Our services represent valuable employee perks, which in turn can boost staff wellbeing, enhance productivity, and drive staff retention.
In recent years we have also been able to cater to more unique requests. Thanks to the flexibility of our equipment, we have successfully fulfilled briefs for PPE vending machines, book vending machines, fresh milk vending machines and more!
https://coin-a-drink.co.uk/ (opens in new tab)
Company benefits
- Free hot drinks and heavily subsidised cold drinks, snacks and fresh food
- BHSF health scheme
- Free Christmas Turkey
- Staff events all year round
After this apprenticeship
Upon successful completion of the apprenticeship, opportunities may include:
- Business Development Executive
- Field Sales Executive
- Key Account Manager
- Sector Focused Specialist
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Aimee Newman (In-Comm)
aimeen@in-comm.co.uk
The reference code for this apprenticeship is VAC2000025732.
Apply now
Closes on Friday 15 May 2026