IT & Systems Support Technician Apprenticeship

FTC SAFETY SOLUTIONS LIMITED

WIGSTON (LE18 4AE)

Closes on Friday 29 May 2026

Posted on 13 April 2026

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Summary

You will play a key role in helping customers get the most from FTC’s solutions, which are designed to improve safety, compliance, and operational efficiency across site fleets and equipment.

Wage

£18,000 a year

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Training course
Information communications technician (level 3)
Hours
Monday to Friday, 08:00 - 16:40

40 hours a week

Start date

Monday 1 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide 1st line systems support to internal staff and external customers via phone and email
  • Assist customers with queries relating to FTC systems (e.g. fleet management platforms, connected safety solutions, user access, reporting)
  • Diagnose and resolve basic system and user issues, escalating where required
  • Support the setup, configuration, and onboarding of new customer systems
  • Maintain and update customer accounts, user access, and system data across core platforms
  • Assist with system integrations, updates, and improvements as new solutions are introduced
  • Support internal teams with system usage, troubleshooting, and process improvements
  • Carry out basic diagnostics on hardware and system components to support the technical/engineering team
  • Assist in maintaining office systems and equipment (PCs, phones, printers) where required
  • Ensure all work aligns with company procedures, compliance, and data accuracy standards
  • Undertake additional duties as required by the Systems Analyst or Managing Director

Where you'll work

8 ELIZABETH BUSINESS PARK
TIGERS CLOSE
WIGSTON
LE18 4AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING FOR FUTURES LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3
  • Remote training with a qualified IT tutor 

More training information

Full training will be provided on FTC’s systems, products, and platforms, including ongoing support to develop your knowledge of fleet technology, safety systems, and connected solutions.

Requirements

Essential qualifications

GCSE in:

  • English (grade A-C or 4-9)
  • Maths (grade A-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

With over 20 years of expertise, FTC Safety Solutions has grown from a team of three to 31, delivering industry-leading safety solutions in the materials handling industry across the UK, Europe, and beyond. Our success is built on exceptional customer service and a deep understanding of workplace safety. As we expand globally, our focus remains the same—protecting people and improving efficiency with reliable, innovative solutions.

After this apprenticeship

Promotion to IT Support Technician. 

Ask a question

The contact for this apprenticeship is:

LEARNING FOR FUTURES LTD

Idris Makda

idris.makda@wiseorigin.co.uk

0116 242 5557

The reference code for this apprenticeship is VAC2000025702.

Apply now

Closes on Friday 29 May 2026