IT Assistant Apprentice
LAW LANE SOLICITORS LIMITED
GREATER LONDON (E15 4BL)
Closes in 9 days (Friday 24 April 2026 at 11:59pm)
Posted on 14 April 2026
Contents
Summary
An IT Assistant is responsible for maintaining the firm's IT infrastructure and providing technical support under the supervision of the IT Manager. They will handle day-to-day issues with hardware, software, network connectivity and ensure that all systems function smoothly.
- Wage
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£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
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Monday to Friday 09:00 to 17:00 (one hour break between 13:00 to 14:00)
35 hours a week
- Start date
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Monday 1 June 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
An IT Assistant will be reporting to the IT Manager and will provide technical support and ensure the smooth operation of the firm's IT infrastructure. Their key responsibilities include:
- Technical Support: Assisting staff with day-to-day technical issues related to hardware, software, and network connectivity. This includes troubleshooting and resolving problems with computers, printers, and mobile devices
- System Maintenance: Regularly updating and maintaining the firm's computer systems, ensuring all software is up to date and security protocols are followed
- Data Management: Supporting the management of digital files and databases, ensuring that all client information is securely stored and easily accessible. This may include backing up data and ensuring compliance with data protection regulations
- Network Administration: Assisting with the setup and maintenance of the firm’s network, including Wi-Fi, VPNs, and internal communication systems, to ensure reliable connectivity for all employees
- Software Support: Helping with the installation, configuration, and support of legal-specific software such as case management systems, billing software, and document management systems
- Cybersecurity: Supporting the IT team in implementing cybersecurity measures, such as monitoring for potential threats, managing firewalls, and ensuring all systems are secure from unauthorised access
- Training and Documentation: Assisting in the creation of user guides and training materials to help staff efficiently use IT resources. Providing basic IT training to new employees
Where you'll work
43-45
BROADWAY
LONDON
GREATER LONDON
E15 4BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWHAM COLLEGE OF FURTHER EDUCATION
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Information Communications Technician Level 3
- The apprenticeship is delivered as a day release at our campus in Stratford
- You will be required to attend every week
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Mathematics (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Initiative
Other requirements
Knowledge/experience in IT desirable.
About this employer
Law Lane Solicitors is a growing and well-known London law firm with offices in Stratford, Central London and Croydon. Our mission is to use our expertise and knowledge to assist people in resolving the difficulties they are having with legal matters in their lives.
After this apprenticeship
Progression for the post of IT Manager.
Ask a question
The contact for this apprenticeship is:
NEWHAM COLLEGE OF FURTHER EDUCATION
The reference code for this apprenticeship is VAC2000025699.
Apply now
Closes in 9 days (Friday 24 April 2026 at 11:59pm)