CBRM Apprentice (Generali)
ASSICURAZIONI GENERALI SPA
London (EC3R 7NE)
Closes in 21 days (Thursday 30 April 2026)
Posted on 9 April 2026
Contents
Summary
The CBRM Apprentice will build strong professional skills in data handling, communication, process management and customer service. Full training will be provided, and responsibilities will grow gradually as confidence develops. All duties will be introduced gradually with full support and supervision.
- Wage
-
£22,000 a year
- Training course
- Data technician (level 3)
- Hours
-
Monday - Friday, 9am to 5pm.
35 hours a week
- Start date
-
Monday 4 May 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is designed to help the apprentice build strong professional skills in data handling, communication, process management and customer service. Full training will be provided, and responsibilities will grow gradually as confidence develops. All duties will be introduced gradually with full support and supervision.
Key Responsibilities
Data Management & Reporting
- Pull and update reports from various dashboards
- Clean and prepare data for use in monthly and quarterly reports
- Support reconciliation using internal templates
- Assist with checking accuracy of broker mapping and flag inconsistencies
NET Promoter Score Surveys
- Prepare and schedule NPS surveys using contact lists and templates
- Track survey responses and help the team log results
- Prepare summaries or follow-up notes for global results
TOBAs
- Request and file due-diligence documents
- Help complete the TOBA due diligence template
- Log risk ratings and escalate high risk cases to senior colleagues
- Track TOBA progress and maintain the TOBA library
Event Management
- Execute on events across the business, including venue sourcing, budget, guest lists and execution to ensure a smooth running of the events
- Assisting with preparing event guest lists, logistics and joining instructions
- Help collect dietary requirements and manage RSVP lists
- Support the admin process for invoices, PO’s and compliance forms
Merchandise support
- Liaise with suppliers for quotes and sample options under guidance
- Client Engagement and team support
- Supporting client relationship administration, including tracker updates
- Carry out general administrative duties such as organising shared files, taking notes and preparing documents
- Prepare presentation and meeting agendas
Knowledge
- Understanding of market structures, brokers and underwriting teams
- Data accuracy and reporting processes
- Business Strategy
- Business processes such as TOBAs, NPS and CRM workflows
Ideal Candidate Profile
- Enthusiastic and willing to learn
- Organised with good attention to detail is essential
- Comfortable working with numbers and data
- Confident communicator (email, phone and in person)
- Interested in starting a career in insurance or corporate business
- Confident presentation and people skills
- Positive, proactive and open to feedback
- Proactive and organised
Where you'll work
55 Mark Lane
London
EC3R 7NE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Data technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Select and migrate data from already identified sources.
- Format and save datasets.
- Summarise, analyse and explain gathered data.
- Combine data sets from multiple sources and present in format appropriate to the task.
- Use tools and/or apply basic statistical methods to identify trends and patterns in data.
- Identify faults and cleanse data to improve data quality, for example identifying gaps, duplicate entries, outliers and unusual variances, including cross-checking across data elements or between data sources.
- Audit data results for maintenance of data quality, reviewing a data set once all sources are combined, to ensure accuracy, completeness, consistency and traceability from original data.
- Demonstrate the different ways of communicating meaning from data in line with audience requirements.
- Produce clear and consistent documentation of the data provided to others and of actions completed. Where appropriate or mandated by the working context, this documentation should use standard organisational templates.
- Store, manage and distribute data in compliance with organisational, national, sector specific standards and or legislation.
- Considers sustainability and ways to reduce impact. For example, using cloud storage, sharing links to files, avoid storing multiple versions of files, and reducing the use of physical handouts of documentation.
- Parse data against standard formats, and test and assess confidence in the data and its integrity.
- Operate collaboratively in a working context that accounts for, and takes advantage of, the roles, skills and activities of others, especially those interacting with the same data sets or working towards a common goal.
- Prioritise own activities within the context of the duties to be performed, taking account of any known or expected impact on others.
- Follows equity, diversity and inclusion policies in the organisation for a common goal.
- Demonstrate the ability to use different tools and methods to formulate and utilise effective prompts to research, apply, and evaluate data transformation techniques.
- Select and migrate data from already identified sources.
- Format and save datasets.
- Summarise, analyse and explain gathered data.
- Combine data sets from multiple sources and present in format appropriate to the task.
- Use tools and/or apply basic statistical methods to identify trends and patterns in data.
- Identify faults and cleanse data to improve data quality, for example identifying gaps, duplicate entries, outliers and unusual variances, including cross-checking across data elements or between data sources.
- Audit data results for maintenance of data quality, reviewing a data set once all sources are combined, to ensure accuracy, completeness, consistency and traceability from original data.
- Demonstrate the different ways of communicating meaning from data in line with audience requirements.
- Produce clear and consistent documentation of the data provided to others and of actions completed. Where appropriate or mandated by the working context, this documentation should use standard organisational templates.
- Store, manage and distribute data in compliance with organisational, national, sector specific standards and or legislation.
- Considers sustainability and ways to reduce impact. For example, using cloud storage, sharing links to files, avoid storing multiple versions of files, and reducing the use of physical handouts of documentation.
- Parse data against standard formats, and test and assess confidence in the data and its integrity.
- Operate collaboratively in a working context that accounts for, and takes advantage of, the roles, skills and activities of others, especially those interacting with the same data sets or working towards a common goal.
- Prioritise own activities within the context of the duties to be performed, taking account of any known or expected impact on others.
- Follows equity, diversity and inclusion policies in the organisation for a common goal.
- Demonstrate the ability to use different tools and methods to formulate and utilise effective prompts to research, apply, and evaluate data transformation techniques.
Training schedule
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Problem solving
- Time management skills
- IT proficiency
- Professionalism
- Reliability
- Ownership of tasks
- Meeting deadlines
- Positive attitude
- Proactive approach
Other requirements
- Use of CRM, BI tools and Business Objects
- Communication with a range of stakeholders
- IT proficiency (Excel, Outlook, Word, SharePoint, PowerPoint)
- Ability to work well with others and ask for support when needed
About this employer
Generali in the UK provides a full range of corporate insurance solutions and services for multinational employers.
Providing customers with flexible, innovative and technically effective insurance solutions lies at the very heart of our business for over 180 years.
Our long history is founded on building trusted partnerships with the Corporate and Commercial business community worldwide, through our continuous development, long-term customer engagement and delivering excellence in an ever-changing marketplace.
Company benefits
The company operates a non-contributory stakeholder pension scheme. The employee will be automatically enrolled in the scheme. The company will contribute 10% of the Employee's basic salary.
After this apprenticeship
This will be a temporary role for 16 months.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000025652.
Apply now
Closes in 21 days (Thursday 30 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.