Advanced Business Administration Apprenticeship

Buckinghamshire County Council

High Wycombe (HP11 1BB)

Closes in 21 days (Thursday 30 April 2026)

Posted on 9 April 2026

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Summary

An enthusiastic and motivated individual to join our Waste Collections and Street Scene Services team as a Business Administration apprentice. This Level 3 apprenticeship offers a hands-on introduction to the essential operations behind waste management, recycling, and street scene services within a busy local authority environment.

• Wage:

  £15,392 a year

  Check minimum wage rates (opens in new tab)

  The apprentice salary will be £15,392 p.a for your first year and will go up to National Minimum Wage if you are 19+ when you start the 2nd year of your apprenticeship. All your training will be funded by us.

  Paid holiday package

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9.00am- 5.00pm

  37 hours a week

• Start date:

  Monday 1 June 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your work activities will focus on some of the following key areas:

• Investigating, responding and co-ordinating formal complaints and enquiries.Liaising with our waste services provider to provide resolutions to customer enquiries
• Mailbox management and dealing with Councillor enquiries
• Providing support functions to other areas of the team, including contract management activities such as minute taking of contractual meetings
• Supporting/Escalation point for our Customer Services Centre & Corporate Business Support Teams
• Working with council systems such as Abavus (Customer Relationship Manager software) and I-Casework (Complaints)

Where you'll work

Council Offices
Queen Victoria Road
High Wycombe
HP11 1BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BUCKINGHAMSHIRE COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Alongside your day-to-day role, you will study to achieve the Level 3 apprenticeship throughout the duration of your time with us. For this, we’ll give you time off during your working week for study and assessments, which means no evening or weekend study is required.

Requirements

Desirable qualifications

GCSE in:

• English (grade Grade A-C/4-9)
• Maths (grade A-C/4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Team working
• Initiative
• Non judgemental

Other requirements

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

About this employer

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

www.buckinghamshire.gov.uk (opens in new tab)

Company Benefits
 

Paid holiday package
Pension scheme
50% off of Arriva bus travel
A range of restaurant, shop & gym discounts
You can apply for a TOTEM Card (formerly called the NUS Extra card)

http://www.buckinghamshire.gov.uk (opens in new tab)

Company benefits

Join our generous Pension scheme
Get 50% off of Arriva bus travel
Receive a range of restaurant, shop & gym discounts through our Employee Benefits scheme.
Apply for a TOTEM Card (formerly called the NUS Extra card)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Our apprenticeship roles are on a fixed term contract for the duration of the apprenticeship. Level 3 is usually for about 18 months.

We cannot guarantee a permanent position following completion of the apprenticeship, however this is a great opportunity to develop knowledge of business administration functions of waste services which will provide skills for future employment opportunities.

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COUNCIL

Shahzaib Khan

Shahzaib.khan@buckinghamshire.gov.uk

01296 382368

The reference code for this apprenticeship is VAC2000025578.

Apply now

Closes in 21 days (Thursday 30 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.