Digital Trainee Apprentice - IT Solutions Technician Level 3
Essex County Council
Essex (CM1 1QH)
Closes in 7 days (Wednesday 6 May 2026 at 11:59pm)
Posted on 29 April 2026
Contents
Summary
Are you eager to combine paid work with study to earn a qualification? Do you want to join a strong team dedicated to transforming digital in Local Government? If so, this opportunity might be perfect for you! Essex Digital Services are seeking Digital Apprentices join our dynamic team.
- Wage
-
£25,959 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
As an ‘Anywhere Worker’ role, there will be a combination of onsite and remote working. There is an expectation that you will be required to work onsite up to 3 days each week.
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will:
- Work collaboratively with different areas across EDS on a development programme for a specified period of time in each EDS area to gain an understanding of the service before agreeing the most appropriate career path
- Whilst working within each team ensure they meet the objectives of the role agreed and deliver work within agreed timescales to be able to demonstrate learning and acumen for Digital
- Utilises experience gained within each team to help improve EDS to ensure we deliver digital services that are designed and delivered with a clear focus on the needs of our users
- Ensure delivery of requirements agreed in the personal development plan including any external training, assessment or examination needed to be successful
- Responsible for agreeing a personal development plan with the Professional Development Officer that addresses the specific needs of an agreed chosen career path
- Specific individual and shared targets and objectives are defined annually within the performance management framework
Where you'll work
County Hall
Market Road
Chelmsford
Essex
CM1 1QH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESSEX COUNTY COUNCIL
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
A fully funded IT Solutions Technician Level 3 qualification delivered online over 18 months by our partnered training provider, ACL
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Analytical skills
Other requirements
- Educated to A Level or on a career path to attain a relevant IT qualification
- An understanding of the commitment to continual professional development to keep pace with technical and business change and acceptance of working to meet agreed competencies.
- Computer literate with a good understanding and capability in standard MS Office applications
- Enthusiastic and able to demonstrate a determination to succeed in the EDS
- Good written, verbal and presentational skills
- Good customer service skills
- As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service
About this employer
At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.
https://www.essex.gov.uk (opens in new tab)
Company benefits
- Flexible and hybrid working options
- 26 days annual leave + bank holidays + option to purchase extra
- Generous Local Government Salary related pension scheme
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Trainees will follow an agreed development programme that identifies the most suitable career path based on the aptitude and developing capability of the individual trainee
Ask a question
The contact for this apprenticeship is:
Essex County Council
Jamie Lea Wallis
JamieLea.Wallis@essex.gov.uk
The reference code for this apprenticeship is VAC2000025525.
Apply now
Closes in 7 days (Wednesday 6 May 2026 at 11:59pm)