L3 Hospitality Supervisor Apprenticeship
PEA CATERING LIMITED
NORTH FERRIBY (HU14 3AS)
Closes in 9 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 6 May 2026
Contents
Summary
Step into leadership with the Level 3 Hospitality Supervisor apprenticeship. Gain hands-on experience leading teams, managing daily operations, and delivering great customer service in restaurants, hotels, and event venues - all while earning, learning, and building skills for future management roles.
- Wage
-
£19,827.60 a year
- Training course
- Hospitality supervisor (level 3)
- Hours
-
Availability to work flexible shifts between Tuesday - Sunday, 8.30am - 3.30pm. including alternate weekends
Due to location must be able to travel to work, please check before applying.
30 hours a week
- Start date
-
Wednesday 1 July 2026
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Lead and support team members during shifts to ensure smooth day-to-day operations
- Deliver excellent customer service and handle any complaints or issues professionally
- Assist with staff training, scheduling, and performance monitoring
- Oversee service standards, health & safety, and ensure the workplace runs efficiently
Where you'll work
18 ASHDALE PARK
NORTH FERRIBY
HU14 3AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEC PARTNERSHIP
Training course
Hospitality supervisor (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements
- Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs
- Supervise the delivery of a quality service that supports the department in achieving overall business objectives
- Monitor the team to ensure they follow processes and procedures in line with business / brand standards at all times
- Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people
- Use available technology effectively in all work activities and performance
- Plan, resource and organise the team to meet expected levels of customer demand within business constraints
- Set realistic but challenging objectives with the team and work continuously to accomplish the best results
- Demonstrate effective methods of communication that achieve the desired results, taking action to correct poor communication within the team
- Actively support team members to maximise potential in their role and identify opportunities for development
- Coordinate the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate
- Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them. Make suggestions for future sales and marketing activities within area of responsibility
- Use leadership styles and supervisory management skills appropriate to the business and situation
- Ensure team members are aware of and follow policy relating to diversity
- Ensure menus and promotional materials are up to date and presented accurately to the customer by the team in line with business / brand standards and customer needs. Brief team on menu items and ensure customers are provided with helpful information and recommendations on food and beverages
- Prepare food and beverage service areas in good time ensuring all resources are available and ready for use; ensure team provide efficient, accurate and effective service in line with service style meeting customer needs and business / brand standards.
- Coordinate an effective bar service, ensuring licensing laws are adhered to at all times, customer issues are dealt with and potential conflict minimised
- Maintain and monitor the cellar and beverage storage and cellar/wine dispense
- Coordinate team and allocate tasks on a daily basis to ensure positive presentation and image of the business within allocated timescales ensuring business / brand standards are maintained
- Monitor standards of cleanliness and identify maintenance, repairs and refurbishment requirements, communicating them to the relevant person
- Maintain information on expected customer requirements including local services and travel options.
- Efficiently source information not readily available when needed, regularly review sources and develop effective networks
- Maintain a secure system for the storage of customers’ luggage and other personal items
- Coordinate the porter service and parking / valet and transport services offered by the business
- Coordinate efficient check-in, check-out and the reservation procedures if applicable in own role
- Motivate the team to present a professional image at all times as the first point of call for most customers
- Coordinate customer requirements , providing accurate information and maintaining customer confidentiality at all times
- Support event planning and coordinate events in line with customer requirements, communicating appropriately with a variety of organisations such as suppliers and exhibitors
- Act as the main point of contact for customers during the event to ensure their requirements are met according to the event agreement
- Maintain a record of expenses and adhere to the budget set by the customer
- Coordinate operations to ensure equipment and display areas are stocked and presentable
- Open, monitor and close the outlet following business procedures
- Maintain the brand and business standard at all times, identifying possible areas for improvement
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
More training information
- As an apprentice, you’ll work at a company and get hands-on experience
- You’ll gain new skills and work alongside experienced staff
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Creative
- Initiative
Other requirements
Availability to work flexible shifts between Tuesday to Sunday 8.30am- 3.30pm including alternate weekends.
Due to location must be able to travel to work, please check before applying.
About this employer
Riverside Walkway Cafe is a charming, community-focused cafe located in North Ferriby, offering a warm and welcoming environment for both locals and visitors. Set in a picturesque riverside location, the cafe prides itself on delivering high-quality food and drink, including freshly prepared all-day breakfasts, homemade cakes, and expertly crafted coffee. Known for its friendly, customer-first approach and dog-friendly atmosphere, the business has built a strong reputation as a relaxing destination for great service and comfort food. As a growing hospitality venue, Riverside Walkway Cafe is committed to maintaining excellent standards while providing a supportive and engaging workplace for team members to develop their skills and progress within the industry.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- The right candidate may be appointed a full-time position
Ask a question
The contact for this apprenticeship is:
TEC PARTNERSHIP
The reference code for this apprenticeship is VAC2000025508.
Apply now
Closes in 9 days (Tuesday 30 June 2026 at 11:59pm)