Service Advisor Apprentice
ASW REPAIRS LIMITED
High Wycombe (HP12 3HE)
Closes in 24 days (Monday 11 May 2026 at 11:59pm)
Posted on 17 April 2026
Contents
Summary
Join ASW Repairs Ltd as a Service Advisor Apprentice and start a career in the automotive industry. You’ll support customers, manage service bookings, and work with skilled technicians in a busy workshop. Gain hands-on experience, build customer service skills, and grow within a friendly, supportive team.
- Wage
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£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9am to 6pm, Saturday 9am to 5pm (5 days a week)
40 hours a week
- Start date
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Monday 18 May 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting customers and handling enquiries in person, over the phone, and via email
- -Booking in vehicles for servicing, repairs, and MOTs
- Liaising with technicians to track vehicle progress and update customers
- Preparing job cards and maintaining accurate service records
- Providing customers with updates on work carried out and any additional repairs needed
- Assisting with invoicing and processing payments
- Maintaining a clean and organised reception/work area
- Delivering excellent customer service at all times
- This role offers a mix of administrative duties and customer interaction, helping you build both technical knowledge and communication skills
Where you'll work
ASW Repairs Ltd 1 Copyground Lane
High Wycombe
HP12 3HE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE WINDSOR FOREST COLLEGES GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Willingness to learn
- Time management
Other requirements
An interest in the automotive industry and customer service would be beneficial, but full training will be provided.
About this employer
ASW Repairs Ltd is a trusted, independent automotive repair business dedicated to providing high-quality servicing, maintenance, and repair work for a wide range of vehicles. We pride ourselves on delivering honest advice, reliable workmanship, and excellent customer service to every client.
What makes us unique is our friendly, close-knit team and our commitment to supporting both our customers and our staff. We create a supportive learning environment where apprentices are given real responsibility, hands-on experience, and the opportunity to grow their skills. Our focus on quality, transparency, and customer satisfaction has helped us build strong relationships and a loyal customer base.
After this apprenticeship
This apprenticeship offers the opportunity to progress into a full-time, permanent Service Advisor role upon successful completion. With experience, there may also be opportunities to take on increased responsibility within the business, such as senior advisor or workshop controller roles. Further training and development, including higher-level automotive or customer service qualifications, may also be supported for the right candidate.
Ask a question
The contact for this apprenticeship is:
THE WINDSOR FOREST COLLEGES GROUP
The reference code for this apprenticeship is VAC2000025507.
Apply now
Closes in 24 days (Monday 11 May 2026 at 11:59pm)