Client Account Handler Apprenticeship - NFU Mutual Skipton

NFU Mutual Skipton and Clitheroe

NORTH YORKSHIRE (BD23 1UD)

Closes on Friday 29 May 2026

Posted on 17 April 2026

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Summary

Insurance Client Account Handler – sales and servicing for existing and new customers on a wide range of insurance products.

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Training course
Insurance professional (level 4)
Hours
Monday – Friday, 9am – 5pm.

35 hours a week

Start date

Monday 3 August 2026

Duration

2 years

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Telephone & Face to Face customer interactions, supporting our clients with new policies or existing policy amendments
  • Cross Selling & Upselling a range of policy or business benefits
  • Compliance within a strongly regulated business framework 

Where you'll work

CRAVEN CATTLE MARKET
GARGRAVE ROAD
SKIPTON
NORTH YORKSHIRE
BD23 1UD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIES LEARNING SOLUTIONS LIMITED

Training course

Insurance professional (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Ability to apply technical knowledge and experience to deliver positive outcomes to all stakeholders utilising appropriate policies and procedures.
  • Ability to apply legal and insurance principles, knowledge of the market structure and its processes, procedures and documentation to a range of complex situations.
  • Can proactively identify, generate and develop relationships and networks that support the role, including but not limited to internal/external/market led/professional and peer relationships. Can leverage relationships to improve the reliability of customer service based on customer feedback. Engages with and supports colleagues so that they are empowered to resolve customers issues within organisational guidelines.
  • Takes ownership for delivering in their area of responsibility. Finds ways to progress and meet commitments when issues arise, being creative where appropriate. Escalates issues and decisions where necessary. Identifies and proposes business process improvements .
  • Applies legal and regulatory requirements to work compliantly, whilst promoting a culture of treating customers fairly. Assesses whether organisational processes and procedures and those that follow them are compliant with legal and regulatory requirements.
  • Provides technical advice and support to others on complex insurance matters.

Training schedule

  • Structured E-Learning programme for Product Licencing
  • Webinar’s for ongoing product and industry knowledge
  • Accompanied client visits
  • In house coaching delivery

Upon completion of apprenticeship, Diploma CII qualification will be attained.

Requirements

Essential qualifications

GCSE in:

5 subjects or more including Maths & English (grade 4 / C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

2 references are required.

About this employer

As a business, we take pride in delivering excellent customer service to our new and long standing clients. We offer a range of products, from Motor & Personal insurance, to Commercial & Farming insurance.

https://www.nfumutual.co.uk/agent-offices/skipton/ (opens in new tab)

Company benefits

Cash Plan & Group Life Insurance (4x Salary) included within employee benefits.

After this apprenticeship

A role within our growing business will be available at the end of this apprenticeship, with opportunities to develop further in sales/servicing client roles in the Commercial or High Net Worth area, or alternatively, specialisms in any other business area available at the time, such as Claims.

Ask a question

The contact for this apprenticeship is:

DAVIES LEARNING SOLUTIONS LIMITED

The reference code for this apprenticeship is VAC2000025492.

Apply now

Closes on Friday 29 May 2026