Customer Service Apprenticeship

JUNGHEINRICH UK LIMITED

Warrington (WA5 3UY)

Closes on Monday 11 May 2026

Posted on 9 April 2026

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Summary

At Jungheinrich we pride ourselves on having a customer service team who put the customer at the heart of their operation within the material handling industry, so we are looking for high calibre trainees to join our Customer Service Apprenticeship Programme. The apprenticeship offers a two-year training programme. 

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Salary will increase each year of your apprenticeship

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, Shifts to be confirmed.

40 hours a week

Start date

Monday 14 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice you will: 

  • Work alongside experienced staff
  • Gain job-specific skills
  • Get time for study related to your role
  • Make the most of the many exciting opportunities at your fingertips

Where you'll work

Unit 4
Catalina Approach Omega South
Warrington
WA5 3UY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • 1 other subject (grade 9 – 4 (A* - C))
  • English (grade 9 – 4 (A* - C))
  • Maths (grade 9 – 4 (A* - C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Full, Clean, UK Driving Licence (Essential)

About this employer

We are a market leader for intralogistic solutions for small to large customers. Our UK Head Office is located in Milton Keynes. This lies at the hub of an additional six strategically sited Customer Service Centres in Scotland (Motherwell), the North West (Warrington) and the South West (Bristol) . Jungheinrich UK now offers the most comprehensive range of materials handling solutions and services available from a single source.

https://www.jungheinrich.co.uk/ (opens in new tab)

Company benefits

  • 25 days holidays, plus 8 bank holidays
  • Stakeholder Pension matching up to 10% contributions
  • Private Medical Insurance - Free to all employees as a taxable benefit
  • 6 x death in service

After this apprenticeship

  • Once qualified, you can expect to move into a role such as Customer Service Admin or Customer Service Dispatcher 

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

The reference code for this apprenticeship is VAC2000025479.

Apply now

Closes on Monday 11 May 2026

After signing in, you’ll apply for this apprenticeship on the company's website.