1st Line IT Support Apprentice

PFE EXPRESS LIMITED

Essex (CM8 3ZR)

Closes in 23 days (Friday 1 May 2026 at 11:59pm)

Posted on 8 April 2026

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Summary

Works with the Senior Infrastructure Technician(s) / Infrastructure
Technician(s), supporting all aspects of the technical infrastructure (e.g.
networks, network equipment, servers and PCs) and Cyber Security
protection.

Wage

£25,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday (9:00am - 5:30pm). Shifts TBC.

37 hours 30 minutes a week

Start date

Tuesday 5 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Actively managing cyber security protection / systems to ensure
    the business is not at risk from attacks
  • Actively using PFE’s infrastructure to ensure patches / software
    updates/anti-virus are applied
  • Actively use any Cloud Services used by PFE
  • Checks for successful back-ups and reports where any have been unsuccessful
  • Helps implement changes to infrastructure to improve security and performance
  • Liaise with 3rd party suppliers who provide Cloud Services to PFE Express Ltd
  • Supporting users with any IT-related issues, providing training
    and documentation when necessary
  • Assisting in the use of build and deployment tools
  • Ability to learn new concepts quickly and use technology to guide and solve business problems
  • Helping to provide reliable solutions for different departments to improve the efficiency and accuracy of daily tasks
  • Comfortable working with different departments and a broad range of team members

Where you'll work

1 Albert Way Eastways Witham
Essex
CM8 3ZR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Motivated
  • Can do attitude
  • Tech Savvy
  • Hardware and Software
  • Passion for IT
  • Troubleshooting

About this employer

PFE Express Ltd was founded in 1984 with one location and only 6 employees. Today, we have over 120 team members based in 4 regional offices, working with an extensive number of additional Partner offices.

We now provide freight forwarding services on a global scale. Due to our knowledge and experience, we are positioned to provide a solution for any of your logistics needs, no matter what the size of your requirements, with a commitment to offering you outstanding customer service.

After this apprenticeship

Potential full-time position for the right candidate after completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000025429.

Apply now

Closes in 23 days (Friday 1 May 2026 at 11:59pm)