Trade Supplier Apprentice
OPTIPRODUCTS LIMITED
WALSALL (WS3 2DG)
Closes in 28 days (Wednesday 6 May 2026 at 11:59pm)
Posted on 8 April 2026
Contents
Summary
Optiproducts LTD are looking for a Sales Office Executive who supports the digital sales function by managing online customer enquiries and processing orders. This role blends customer service, sales administration, and digital operations, making it ideal for someone who is organised, tech-savvy, and commercially minded.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Trade supplier (level 2)
- Hours
-
Monday to Friday 9am to 5pm.
No weekends.
37 hours 30 minutes a week
- Start date
-
Monday 18 May 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities
1. Online Sales & Customer Support
- Respond to customer enquiries received through email, website forms, live chat, and social platforms.
- Provide product information, pricing, availability, and order updates.
- Convert inbound leads into sales opportunities through effective communication.
2. Order Processing & Administration
- Process online orders accurately within the CRM/ERP system.
- Coordinate with warehouse, logistics, and finance teams to ensure timely delivery and invoicing.
- Track order status and proactively resolve delays or issues.
3. Digital Catalogue & Content Management
- Maintain accurate product listings, pricing, descriptions, and images on e-commerce platforms.
- Support promotional updates, discount campaigns, and seasonal product changes.
- Ensure data consistency across all digital channels.
4. Sales Reporting & Analytics
- Prepare daily, weekly, and monthly sales reports.
- Monitor KPIs such as conversion rates, order volumes, and customer satisfaction.
- Identify trends and opportunities to improve online sales performance.
5. Internal Coordination
- Work closely with marketing to support online campaigns and product launches.
- Liaise with the sales team to share customer insights and lead information.
- Support management with administrative tasks and project coordination.
Where you'll work
110-114 HIGH STREET
BLOXWICH
WALSALL
WS3 2DG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Trade supplier (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
- Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
- specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
- specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
- specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
- trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
- trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
- trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
- trade counter and telesales services: applying basic merchandising techniques used within the business.
- trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
- trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
- trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
- trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
- key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
- key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
- key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
- technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
- legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
- legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
- legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
- personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
- personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
- personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
- personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
- personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Training schedule
Training will take place on-site at Optiproducts Ltd, 110, 114 High St, Bloxwich, Walsall WS3 2DG.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Skills & Qualifications
Essential
- Strong communication skills (written and verbal).
- Excellent organisational and multitasking abilities.
- Proficiency with CRM/ERP systems and Microsoft Office.
- Customer focused mindset with problem-solving skills.
- Ability to work independently and as part of a team.
Desirable
- Experience in e-commerce, digital sales, or online customer service.
- Knowledge of platforms such as Shopify, WooCommerce, Amazon Seller Central, or similar.
- Basic understanding of digital marketing (SEO, PPC, email campaigns).
About this employer
Optiproducts LTD, offers a vast product range, including huge savings on Bikes, Cycling Accessories, Roof Bars, Roof Racks, Bike Carriers, Car Ramps, Car Mats, household goods and many more products
After this apprenticeship
A Trade Supplier Apprenticeship (typically Level 2) serves as a foundation for a long-term career in the merchandising, construction, and industrial supply sectors. It equips individuals with both warehouse logistics and trade counter customer service skills.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
The reference code for this apprenticeship is VAC2000025415.
Apply now
Closes in 28 days (Wednesday 6 May 2026 at 11:59pm)