Business Admin Apprenticeship

NGU HOMELETTINGS LTD

Gateshead (NE9 5EX)

Closes in 21 days (Wednesday 29 April 2026 at 11:59pm)

Posted on 8 April 2026

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Summary

As a letting agent we want to provide customers with all the services they require during the lifetime of their property investment. Our property management team looks after tenants and landlords once they’ve been let.

Wage

£17,472 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Thursday 8.30am - 5.30pm, Fridays 8.30am - 5pm

42 hours a week

Start date

Tuesday 5 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Liaising with tenants when it comes to maintenance queries
  • Liaising with landlords - giving updates on any property issues
  • Returning missed calls/voicemails
  • Admin tasks - post, letters, general administration, and other day-to-day tasks
  • Resolving customer queries, acting as the first point of contact by answering calls, delivering a high standard of customer service, and efficiently handling and responding to a wide range of enquiries

Where you'll work

469-471
Durham Road
Lowfell
Gateshead
NE9 5EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ZENITH TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
  • You will be studying the Level 3 Business Administrator apprenticeship standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working

About this employer

Founded in 2007 by brothers Chris and Nigel, NGU was born from personal experience, deep-rooted passion, and a clear mission: to do estate agency differently. With backgrounds in finance, investment, and property management — and having built a personal portfolio of over 150 properties — we know first-hand what it takes to succeed in the property market. Today, we manage more than 700 properties and help homeowners and landlords across the North East unlock the full potential of their property.

https://nguhomes.co.uk/ (opens in new tab)

After this apprenticeship

Progression into a full-time role for the right candidate upon completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

ZENITH TRAINING LIMITED

Ian Wilkinson

Ianwilkinson@zenithtraining.org.uk

01919171097

The reference code for this apprenticeship is VAC2000025409.

Apply now

Closes in 21 days (Wednesday 29 April 2026 at 11:59pm)