Apprentice Digital Support Technician

INVOLVE SELECTION LIMITED

Walsall (WS9 8BG)

Closes in 30 days (Friday 8 May 2026 at 11:59pm)

Posted on 8 April 2026

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Summary

We are seeking a proactive and detail-oriented individual to join our commercial team.

This role is essential for ensuring smooth operations within the purchasing and sales teams, providing critical data analysis and administrative cover, and supporting new product research.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Friday 15 May 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Conduct data analyses, producing reports to inform commercial decision-making
  • Develop and maintain SQL-based reports using ERP systems and Power BI Report Server (PBIRS)
  • Perform new product research to help identify opportunities
  • Assist with purchasing and sales meeting preparations, including maintaining detailed Excel spreadsheets and data sets
  • Ensure accurate and timely reporting for management and stakeholders
  • Provide comprehensive administrative and operational support to the commercial team including covering for the admin team when necessary

Ideal Skills & Experience:

  • SQL (Structured Query Language)
  • Microsoft Excel skills (pivot tables, formulas, data analysis)
  • Commercially minded
  • Microsoft Office Suite, including PowerPoint for presentations
  • Analytical and problem-solving skills
  • Ability to prioritise and work under pressure

Desirable Attributes:

  • Familiarity with procurement processes, supply chain management and reporting tools
  • Experience with ERP systems
  • Experience with Power BI Report Server (PBIRS)
  • Strong communication and organisational skills
  • Analytical mindset with attention to detail
  • Ability to work independently and as part of a team
  • Problem-solving skills and proactive approach
  • Adaptability to changing priorities and deadlines

Where you'll work

Middlemore Lane West
Aldridge
Walsall
WS9 8BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INVOLVE SELECTION LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

  • Level 3 Digital Support Technician apprenticeship - learning is performed at the employer's office and during working hours
  • Level 2 Functional Skills in maths and English (if required)

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Analytical skills

Other requirements

Daily travel to and from Aldridge 

Immediate start available

About this employer

Our client is a large, well-established employer operating in the healthcare industry

After this apprenticeship

  • A full-time and permanent role is expected following completion of the apprenticeship
  • This role is also supporting further skills development and progressions to Level 4 apprenticeships and higher levels

Ask a question

The contact for this apprenticeship is:

INVOLVE SELECTION LIMITED

Camilla Fielder

info@vocate.training

01273 044 056

The reference code for this apprenticeship is VAC2000025331.

Apply now

Closes in 30 days (Friday 8 May 2026 at 11:59pm)