Level 3 IT Solutions Technician Apprentice - HA1
EXCELLENCE-SOLUTIONS LIMITED
Harrow (HA1 4HN)
Closes in 28 days (Wednesday 6 May 2026)
Posted on 8 April 2026
Contents
Summary
This is an exciting opportunity for a motivated individual looking to start a career in IT. As an IT Technician Solutions Apprentice, you will gain hands-on experience supporting IT systems, troubleshooting technical issues, and assisting users in a professional environment.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- IT solutions technician (level 3)
- Hours
-
Full-time, 30 hours per week.
Working days: 4 days (shifts to be confirmed).
30 hours a week
- Start date
-
Monday 11 May 2026
- Duration
-
1 year 6 months
- Positions available
-
5
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your responsibilities may include:
- Providing technical support for hardware and software issues
- Assisting with network setup, maintenance, and troubleshooting
- Responding to user queries and resolving IT-related problems
- Supporting system updates, security checks, and routine maintenance
- Supporting day-to-day operations
- Working alongside experienced staff
- Participating in ongoing training and development
Where you'll work
429-433 Pinner Road
Harrow
HA1 4HN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EXCELLENCE-SOLUTIONS LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
During your apprenticeship, you will:
- Receive regular training from Excellence Solutions Limited
- Complete at least 20% off-the-job training
- Study the Level 3 IT Solutions Technician Apprenticeship
- Gain hands-on experience in a real working environment
Requirements
Desirable qualifications
GCSE in:
- English (grade Grade 4/C or above)
- Mathematics (grade Grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
- A genuine interest in IT and technology
- Willingness to learn and develop technical skills
- Basic understanding of computer systems or troubleshooting (desirable but not essential)
- Ability to work independently and as part of a team
About this employer
Our partner is a UK-based technology company delivering innovative digital solutions to businesses of all sizes. They specialise in software development, web design, and IT consulting, helping organisations improve efficiency, strengthen their digital presence, and achieve sustainable growth. The apprentice will join a supportive and collaborative environment focused on quality, innovation, and continuous learning.
After this apprenticeship
- After successfully completing the Level 3 IT Solutions Technician apprenticeship, the apprentice will typically progress into roles such as IT Support Technician, Service Desk Analyst, or Desktop Support Engineer.
- With further experience and development, there are opportunities to advance into more specialised or senior roles, including Systems Administrator, Network Engineer, Cloud Support Engineer, or Cybersecurity Analyst.
- The apprentice may also choose to continue their professional development through higher-level apprenticeships (such as Level 4 or Level 5 programmes) or industry-recognised certifications, supporting long-term career progression within the IT sector.
Ask a question
The contact for this apprenticeship is:
EXCELLENCE-SOLUTIONS LIMITED
Fanni
recruit@lanvey.co.uk
The reference code for this apprenticeship is VAC2000025296.
Apply now
Closes in 28 days (Wednesday 6 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.