Apprentice Admin Assistant

EDEN LEARNING TRUST

Seaham (SR7 0BH)

Closes in 18 days (Friday 8 May 2026 at 11:59pm)

Posted on 14 April 2026

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Summary

To act as the initial point of contact for parents/carers, visitors and other stakeholders by providing exceptional customer service and maintaining a professional and welcoming environment. To be responsible for the day to day running of the reception and providing an administration support service to the admin team.  

Wage

£15,434 a year

Check minimum wage rates (opens in new tab)

Ages 16–17: £1,138 per month (£13,653 per year)
Ages 18–20: £1,543 per month (£18,517 per year)
Ages 21+: £1,807 per month (£21,692 per year)

Training course
Business administrator (level 3)
Hours
Term-time only, plus 5-days (39-weeks), 37-hours per week. We are currently trialling a 37-hour working week, with times to be agreed individually. Lunch break: 30-minutes. Holidays will not be granted during term time.

37 hours a week

Start date

Monday 11 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Specific responsibilities of this role:

  • To act as the first point of contact for parents/carers, visitors and other stakeholders arriving at school
  • To undertake reception duties and associating tasks
  • Control access to the school including signing in and out all visitors, parents/carers and other stakeholders, checking identification as necessary, issuing passes and security access passes in line with safeguarding procedures
  • Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner
  • Resolve messages and queries promptly and accurately, by liaising with relevant members of staff and respond appropriately
  • Sort, distribute and despatch promptly post and deliveries to appropriate staff whilst liaising with the premises team
  • To arrange and co-ordinate events and visits by external agencies including NHS staff, photographers etc including distribution of materials to parents/carers and the collection of students for NHS vaccination programmes
  • Communicating and liaising effectively with staff, students, parents, feeder schools and other external agencies as required
  • Contributing to the successful delivery of all administration tasks as required
  • Assist in the maintenance of computer-based records using SIMS to ensure all student information is accurate and up to date
  • Recording, franking and reconciliation of outgoing mail including managing the dispatch of external mail, ensuring time delivery to the designated post office
  • Process and monitor free school meal forms and respond to routine FSM queries/correspondence
  • Distribute communications e.g. letters, newsletters, reports etc. to parents/carers, staff and other stakeholders
  • Order, monitor and manage stock, ensuring best value following purchasing processes
  • Provide general clerical/administrative support to the admin team, Office Manager and Business Manager including photocopying, typing, word processing, filing, scanning of paperwork to various software programmes
  • Assist with organising parents/awards evenings and other meetings and events, including the organisation of rooms and equipment, and providing refreshments as required
  • Keep records in accordance with Corporate Records Management Policy and to work within current GDPR requirements, information sharing protocols and guidelines ensuring information safety and confidentiality at all times
  • To attend training as determined appropriate
  • Ability to present oneself as a role model to students in speech, dress, behaviour and attitude
  • This position is subject to an enhanced DBS with barred list check

Where you'll work

Station Road
Seaham
SR7 0BH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3
  • Attendance to Access Training one day per month for workshops

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Desirable qualifications

GCSE in:

  • Relevant qualification in office administration (grade 4)
  • Typewriting (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative
  • Patience
  • Embrace change well

Other requirements

Please check travel arrangements so you can arrive by 8.00 am.

Please check that you can travel to Team Valley for the monthly day release sessions.

About this employer

General: Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task is not identified. Employees will be expected to comply with all reasonable requests from the Headteacher. The post holder must carry out his/her duties with full regard to the Trust’s Child Protection, Equalities and other relevant polices in the terms of employment and service delivery to ensure that colleagues are treated, and services delivered in a fair and consistent manner.

That the post holder is required to comply with health and safety policy and systems, report any incidents/ accidents/hazards and take pro-active approach to health and safety matters in order to protect both yourself and others. Any other duties of a similar nature related to the post, which may be required from time to time. That the post holder will be required to comply with all School/Trust policies.

Induction: All new staff will receive an induction as part of the induction process to help new employees become effective in their role and to find their way within the school.

Confidentiality: All member of staff should not divulge any personal and/or confidential information to which they may have access to during the course of their work.

After this apprenticeship

Potential for employment within the school.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING LIMITED

Eva Wright

ewright@accesstraining.org

The reference code for this apprenticeship is VAC2000025275.

Apply now

Closes in 18 days (Friday 8 May 2026 at 11:59pm)