Apprentice Parts and Customer Service Advisor
PERRYS GROUP LIMITED
Huddersfield (HD1 6EB)
Closes in 18 days (Sunday 26 April 2026 at 11:59pm)
Posted on 8 April 2026
Contents
Summary
Due to the working hours being 42.5 per week, the candidate must be aged 18 or over.
Perrys Huddersfield are currently seeking an Apprentice Parts and Customer Service Advisor to join their dealership. This is an exciting role with first-class training and outstanding long-term career prospects.
- Wage
-
£17,680 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday and Saturday morning. Times to be confirmed.
Due to the working hours being 42.5 per week, the candidate must be aged 18 or over.
42 hours 30 minutes a week
- Start date
-
Monday 6 July 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The comprehensive apprenticeship programme provides you with an exciting and challenging opportunity. Through extensive training, you will build up your confidence and gain valuable work experience whilst undertaking the role. You will be working with a hardworking and friendly team.
What will you be undertaking at work:
Duties will include:
- Working with customers to meet their requirements and giving advice on additional parts and services
- Matching orders against stock items and sourcing parts, while offering competitive prices
- Working as a team and independently to reach set goals
- Adding stock to shelves
- Communicating with external customers, e.g. delivery drivers etc
- Sourcing products from the warehouse that are required for the manufacturing team
- Checking in/out stock and entering this information accurately on to the system
- Assisting loading & unloading vans when required
- Ordering stock as required
- Delivering high levels of customer service in a friendly and professional way
- Using product knowledge to support other departments’ requirements
- Answering the telephone in the warehouse
- Liaising with internal departments
- General portage duties including moving boxes and general housekeeping
- Taking reasonable care of your own and other people’s health, safety and welfare and reporting any situation which may pose a serious or imminent threat to the well-being of yourself or of any other person
- Delivering fantastic customer service while remaining efficient and focused on your tasks
- Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
- Managing goods in and out within the warehouse/parts distribution centre
- Working with suppliers, placing orders or returns and processing paperwork accurately
- Working to a high level of customer service at all times and remaining courteous and polite to customers
General administrative duties
- Using Microsoft Packages, in particular Word, Excel, Word and Outlook
- Answering the telephone in a professional manner and dealing with enquiries
- Inputting data onto internal systems with a high level of accuracy
- Assisting all members of the team as and when required
- Dealing with requests for information
This post may close early if sufficient interest is received.
Where you'll work
1 Willow Lane
Huddersfield
HD1 6EB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours/Attitude:
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment. This will involve the following:
- Showcase/portfolio
- Interview
- Practical observation
- Professional discussion
Functional Skills: Level 1 and then Level 2 in maths and English, if required.
You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Physical fitness
- EXCELLENT TIMEKEEPING
- EXCELLENT ATTENDANCE
Other requirements
You will be lifting and carrying parts, supporting loading and unloading, so you need to be physically fit.
You will wear PPE when required.
About this employer
Perrys Motor Sales Ltd Willow Lane, Huddersfield, HD1 6EB Parts distribution – In 1908, Harold Perry founded a business selling motor accessories, and in 1912 was appointed as Ford’s main dealer for London. Perry’s expanded into other areas over the years and even acquired a tractor dealership in the 1940s. It was 1982 that we branched out from Ford into other franchises, starting with Vauxhall. This expansion into other vehicle brands and locations continued through to the end of the millennium and laid the foundations for the 51 dealerships and 30 locations you’ll find us at today. The pioneering launch of perrys.co.uk website in 1998 was one of our most significant milestones, the first dealer group to venture online.
https://www.perrys.co.uk/usedcars/town/huddersfield (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Opportunity for a full-time position following successful completion of work and apprenticeship targets.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Nichola Barnes
nbarnes@kirkleescollege.ac.uk
01484437054
The reference code for this apprenticeship is VAC2000025264.
Apply now
Closes in 18 days (Sunday 26 April 2026 at 11:59pm)