Business Administrator Planner Apprentice

FRESH FREIGHT LIMITED

Washington (NE37 1LX)

Closes in 9 days (Friday 17 April 2026 at 11:59pm)

Posted on 8 April 2026

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Summary

Highfield’s Level 3 Business Administration Apprenticeship builds skills in communication, problem-solving, and handling enquiries through training and real work. At Kinaxia (Freshfreight), applicants gain logistics experience, develop professionally, and support efficient transport operations while earning and learning. 

• Wage:

  £16,640 to £26,436.80, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday- Typical shifts are 6am-4pm or 7am-5pm

  40 hours a week

• Start date:

  Monday 4 May 2026

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide friendly and professional support to customers via phone, email, or in person, helping to resolve queries and issues efficiently
• Develop strong communication and interpersonal skills while building positive relationships with customers and colleagues.
• Learn how to handle complaints, process orders, and manage customer records using company systems.
• Work as part of a team to ensure a high standard of service and contribute to overall customer satisfaction.
• Gain hands-on experience and training in customer service practices, preparing for a long-term career in the industry.

Where you'll work

Freight Group
Sedling Road
Washington
NE37 1LX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DIAMOND PEOPLE (NE) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Training will take place primarily at the workplace, with additional support and guidance provided by a trainer from TTS during scheduled visits to the employer’s premises.
• A TTS trainer will attend the workplace to deliver training through monthly sessions, ensuring consistent progress and development throughout the apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Patience

About this employer

Fresh Freight, part of Kinaxia Logistics, provides reliable UK and international transport, warehousing, and distribution services, focusing on efficiency, customer service, and supply chain solutions.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• This is a permanent position, offering long-term employment upon successful completion of the apprenticeship.
• The role provides an opportunity to continue developing skills and progress within the company beyond the training period and a great start in the transport and logistics industry .

Ask a question

The contact for this apprenticeship is:

DIAMOND PEOPLE (NE) LIMITED

The reference code for this apprenticeship is VAC2000025198.

Apply now

Closes in 9 days (Friday 17 April 2026 at 11:59pm)