Verlingue - Digital Support Technician apprenticeship

VERLINGUE LIMITED

Manchester (M2 7LP)

Closes on Friday 22 May 2026

Posted on 9 April 2026

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Summary

At Verlingue UK, we’re passionate about nurturing the next generation of talent. Whether you’re interested in Insurance Broking, Employee Benefits, IT or Finance, our programme could be for you. If you're ready to make an impact and take your career to the next level, we want to hear from you! Email us at: hr@verlingue.com

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Starting salary is £20,000 with the opportunity to progress to up to £25,000 by the end of your 18 months programme

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

35 hours a week

Start date

Monday 14 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To build strong foundations in the technical skills, knowledge, and professional behaviours required for a successful career in IT and data analysis. This will be supported through hands‑on experience within the department you join, contributing to a range of operational and project‑based activities, such as:

  • Managing and responding to incoming technical queries or data‑related correspondence
  • Working with internal teams and external suppliers to resolve issues or gather required information
  • Supporting the delivery of key IT and data projects, ensuring deadlines and quality standards are met
  • Maintaining accurate records, data sets, and documentation in line with best practice
  • Providing a high standard of customer service when supporting colleagues or stakeholders
  • Actively contributing to the delivery of the company’s Vision and Gameplan
  • Participating in team meetings and offering ideas to improve systems, processes, or data quality

In addition, you will be expected to fully engage with all learning and development opportunities provided through the Data Technician Apprenticeship, including developing skills in data collection, data analysis, data quality, reporting, and the use of industry‑standard tools and technologies.

Where you'll work

3 St. Anns House
St. Anns Place
Manchester
M2 7LP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Digital support technician Apprenticeship Standard:

  • Training takes place in the workplace and virtually over Teams
  • Occasional travel to other offices may be required during onboarding for central training

More training information

Please note that our assessment days will take place in person on the following dates and locations:

25 June 2026 – Manchester

3 St. Anns House, St. Anns Place, Manchester, M2 7LP

If your application is successful, you will be invited to attend one of these assessment days. Please ensure you are available on the relevant date.

Requirements

Essential qualifications

GCSE in:

  • English (grade minimum grade 5)
  • Maths (grade minimum grade 5)

Desirable qualifications

GCSE in:

IT (grade minimum grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Verlingue is an independent and family-owned business that aims to be a valued long term risk management partner for our clients. We have particular expertise in designing and placing corporate insurance and employee benefits programmes for our clients.

http://www.verlingue.co.uk (opens in new tab)

Company benefits

  • Various company benefits available once qualified

After this apprenticeship

  • There are a number of routes available to progress and establish a life-long career with us at Verlingue

Ask a question

The contact for this apprenticeship is:

VERLINGUE LIMITED

Magno Luis

Magno.luis@verlingue.com

The reference code for this apprenticeship is VAC2000025168.

Apply now

Closes on Friday 22 May 2026