Student Support Officer Apprenticeship
NCG (MANCHESTER) LIMITED
MANCHESTER (M1 3BE)
Closes in 18 days (Friday 1 May 2026 at 11:59pm)
Posted on 13 April 2026
Contents
Summary
To provide exceptional customer service and a professional welcome to students, staff & visitors. The Student Support Officer ensures all enquiries—whether by phone, email, or face-to-face are handled in a timely and appropriate manner.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday
8.30am- 5.00pm
30 hours a week
- Start date
-
Monday 4 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role supports a safe, inclusive, and high-quality learning environment while delivering efficient student services.
- Greet and welcome students and visitors
- Answer calls and emails, directing enquiries as needed
- Produce letters and certificates for students
- Prepare documents and reports for registration and student induction
- Enrol students and collect documentation promptly
- Maintain and update records in the Fidelo booking system
- Monitor daily attendance and issue warnings in line with policy
- Process authorised absence requests and holiday bookings
- Manage noticeboards and help prepare student ID cards
- Assist the Student Support Manager and Admissions team with collection of outstanding fees
- Ensure compliance with British Council, safeguarding, and GDPR requirements
- Report maintenance issues as required
- Participate in emergency phone rota and attend relevant training
- Collect and monitor feedback from students and liaise with the management team to implement changes if necessary
Accommodation Responsibilities:
- Allocate and confirm accommodation bookings; send accommodation confirmations and monitor response
- Maintain accommodation records and produce regular bed management reports
- Support ef orts to maintain full occupancy and manage arrival/departure logs
- Conduct health and safety checks in residential properties as directed
- Liaise with hosts and students to ensure good standards and ef ective communication
- Book airport transfer and send confirmations
Safeguarding & Welfare Responsibilities:
- Act as a point of contact for under-18s and promote and monitor students’ welfare
- Monitor welfare concerns, liaising with academic and support teams as required
- Log welfare interactions and report/escalate issues promptly in line with NCG policies
- Support behavioural case management related to accommodation
- Work flexibly, including evenings and weekends during peak periods
Activities Responsibilities:
- Organise social activities, trips and events, both inside and outside the school
- Promote activities via posters, social media, and the student app
- Track participation and manage budget
- Liaise with agents, group leaders, and suppliers
- Complete risk assessments and make sure policies are followed
Where you'll work
9 PORTLAND STREET
MANCHESTER
M1 3BE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OLDHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Off the job training will take place through Oldham College one day a week
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
New College Group (NCG) is a specialist college providing English Language courses. With schools across the UK, we provide English Language education to international students. Through more than ten years of experience, we have developed a strong reputation for our high-quality teaching, friendly staff and state-of-the-art facilities.
After this apprenticeship
- Full time position for the right candidate
Ask a question
The contact for this apprenticeship is:
THE OLDHAM COLLEGE
Deborah Wynn
deborah.wynn@oldham.ac.uk
0161 785 3586
The reference code for this apprenticeship is VAC2000025065.
Apply now
Closes in 18 days (Friday 1 May 2026 at 11:59pm)