Business Admin Partner Apprentice
Innersummit
Newcastle Upon Tyne (NE16 3AS)
Closes in 14 days (Tuesday 21 April 2026)
Posted on 7 April 2026
Contents
Summary
An exciting opportunity has arisen for a Business Administration Apprentice to join our Innersummit team reporting to our Operations Manager for Innersummit Professional Services. You would work as part of Innersummit at our Gateshead office (Metropolitan House, Long Rigg Rd, Swalwell, Gateshead NE16 3AS).
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday, 8.30am to 4.30pm. Friday, 8.30am to 4.00pm.
37 hours a week
- Start date
-
Monday 11 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Administration Apprentice with Innersummit you will be responsible for the administrative processes for the team. You will liaise with staff and trainees to ensure that all documentation and administrative process are completed correctly and in a timely manner. You will communicate with internal and external stakeholders and ensure that the journey from sign up to completion is seamless for both trainees and employers.
- To organise initial interviews, update applicant information and assist in the core elements of the sign up process
- To provide coaching support to team members and trainees to help them to progress through their work tasks
- To comply with the requirements of internal quality assurance and compliance measures to ensure that the provider always maintains the quality standards of the apprenticeship programme Carry out PIQA sampling to audit and feedback on this process
- Observe, review and provide professional responses to client emails
- To participate in appropriate team meetings, including quality evaluations, and to keep up-to-date with the development of standards and general changes in provision
- Supporting the organising of the team members diary's, organising meetings, following up with clients
- Act as the central point of contact for telephone, email and postal enquiries
- Arrange Meeting dates, collate and issue agendas and papers, arranging venues and catering and take minutes
- Provide the day-to-day administration for the office (drafting letters, ordering office supplies, raising purchase orders and invoices)
- Provide some PA and secretarial support to the senior team
- Ensure correct data entry across multiple software packages relating to learner activity
- Data entry and analysis on learner dashboards and progression. Editing recordings and uploading for learner access
- Use monitoring reports and data submissions to ensure that curriculum delivery teams meet deadlines
- Support the planning and running of Innersummit events, workshops and webinars including but not limited to timetabling, and system updates
- Safeguard the health, well-being, and safety of the students and staff some of whom may be classed as vulnerable people or adults. In the event of a risk to students or staff becoming apparent or if concerns arise about a vulnerable person’s welfare, to immediately report these concerns in line with the Safeguarding policy and procedure
- Undertake any of duties in line with this post and level of responsibilities as directed by the line manager
Where you'll work
Metropolitan House
Longrigg, Swalwell
Newcastle Upon Tyne
NE16 3AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE EDUCATION TRAINING COLLECTIVE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration at Stockton Riverside College.
- Functional skills Maths and English, if required.
More training information
This apprenticeship will be all on the job, you won't need to attend college one day a week.
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Team working
- Initiative
- Knowledge on apprenticeships
- Microsoft Office knowledge
- Willingness to learn
- Minute taking
- Safeguarding knowledge
- Sympathetic approach
- Energetic and enthusiastic
- Confidentiality
- Time management
About this employer
Innersummit operates from our Gateshead office, providing professional services qualifications to apprentices and adults who would like to up skill and gain a recognised qualification within either business, leadership or law.
At Innersummit, we focus our efforts on providing impactful training solutions, co-created with employers and our sector specialists, to ensure skills gaps are identified and closed.
We are a collaborative team and that means we can be agile in our approach, providing flexible and cost-effective provision, delivered when and where it is needed, with a promise of consistent high quality – which will support the building of effective, long-term relationships.
We are part Education Training Collective (Etc.), which is of a group of colleges in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit. Our staff are skilled, high performing and committed to our learners and to the Group’s vision, ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond. We are looking for candidates who share this commitment.
https://www.the-etc.ac.uk/about/ (opens in new tab)
Company benefits
- Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)
- Up to 5 days additional leave at Christmas
- Free on-site parking
- Pro-Hybrid working employer
After this apprenticeship
An opportunity for a full-time position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
The reference code for this apprenticeship is VAC2000025015.
Apply now
Closes in 14 days (Tuesday 21 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.