IT Support Apprentice
Oaklands Catholic School
Hampshire (PO7 7BW)
Closes in 30 days (Friday 8 May 2026)
Posted on 8 April 2026
Contents
Summary
This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday (08:30- 16:30)
37 hours 30 minutes a week
- Start date
-
Friday 15 May 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The principal responsibilities of the IT Apprentice are:
IT Support & Troubleshooting
•Provide first-line technical support to staff and students
•Diagnose and resolve hardware, software, and network issues
•Log, update, and monitor support tickets using the IT service helpdesk system
•Set up new user accounts and manage access permissions under supervision
Device & Equipment Management
•Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals
•Help manage asset inventories of IT equipment
•Perform routine maintenance, including software updates and hardware checks
Network & Systems Support
•Support the team with basic network monitoring and troubleshooting
•Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365)
•Follow IT security procedures and help identify potential risks
Technical Projects
•Work on IT improvement projects such as device rollouts, software deployments, and system upgrades
•Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment
•Routine maintenance of IT equipment, AV equipment (projector filters and lamps)
Marketing & Communications Support
•Assist with basic digital marketing tasks to support the school’s online presence
•Update and maintain the school website using WordPress, ensuring content is accurate, engaging, and aligned with school values
•Help manage school social media channels by preparing posts, images, or announcements under guidance
•Support the creation and maintenance of consistent school branding across digital and printed materials
•Work with staff to promote events, achievements, and key information to the wider school community
Infrastructure & Systems Maintenance
•Assist with the installation, configuration, and routine maintenance of the school’s CCTV systems, ensuring cameras, recording equipment, and monitoring software operate effectively and securely
•Support the upkeep of the school’s wireless network, including basic troubleshooting of access points and connectivity issues
•Help maintain the core network infrastructure by learning foundational switching and routing tasks, such as checking port configurations, supporting VLAN setups, and assisting with network hardware replacements under supervision
Learning & Development
•Complete all apprenticeship training modules and assessments. Working towards Information Communications Technician (Support Technician) Apprenticeship L3
•Attend workshops, training sessions, and mentoring meetings as required
•Stay up to date with emerging technologies and best practices
Other Responsibilities
•If required, assist with “out of hours” school events including events in the hall which require sound and lighting (at times when reasonably requested)
•Adhere to school policies and legal obligations (for example, GDPR, child protection and safeguarding legislation)
•Keep up to date with health and safety procedures, school policies and the staff handbook
•Attend meetings and training sessions as and when required
•Monitor alerts and forward any safeguarding issues to the designated safeguarding leads
Where you'll work
Stakes Hill Road
Waterlooville
Hampshire
PO7 7BW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- IT or Digital Related (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
Other requirements
- The key dates provided should be used as a guide only, if the position is filled, the vacancy will close
About this employer
Oaklands School is a community comprehensive secondary school and Sixth form located in Bethnal Green, London Borough of Tower Hamlets, England.
After this apprenticeship
- Ongoing training and development
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC2000024977.
Apply now
Closes in 30 days (Friday 8 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.