Business Sales Apprentice

EDA LEARNING AND DEVELOPMENT LIMITED

Stockton-On-Tees (TS17 9JY)

Closes in 18 days (Saturday 25 April 2026 at 11:59pm)

Posted on 7 April 2026

Print

Contents

Summary

Our busy branch is looking for a highly motivated apprentice to join their Branch team. An efficient, well organised Business Sales support service are pivotal for ensuring we provide the exceptional customer service our clients know us for.

Wage

£16,744 a year

Check minimum wage rates (opens in new tab)

Pay Ranges from £8.05per hour to £12.60per hour

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8am- 5pm

40 hours a week

Start date

Friday 1 May 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Our busy branch is looking for a highly motivated apprentice to join their Branch team. An efficient, well organised Business Sales support service are pivotal for ensuring we provide the exceptional customer service our clients know us for.

After full training your responsibilities will include

  • Understanding how our business works and the product flow with paperwork
  • Raising quotes & stock orders
  • Managing projects from start to finish, including labelling and spreadsheet work
  • Dealing with customer issues and requests
  • Stock management
  • Dealing with carriers and arranging deliveries
  • Full email and phone communication across the business

This is an exciting progression role where you can move into all the other areas of the business. As an Apprentice, EDA Apprenticeships Plus will employ the successful candidate on behalf of the Branch. If you are looking for a job and qualification that will provide you with a valuable foundation for your future and excellent career prospects, then this is the role for you.

Completing a Customer Service Level 2 Apprenticeship within the workplace

Please ensure you submit a full CV with all of your GCSE grades and further education or work experience.

Who we are:

Park Electrical - Park Electrical Distributors has over 30 years of experience and expertise in the wholesale industry. As the largest privately-owned wholesaler in the North East, we are focused on delivering the very best in service, value and quality. With an adaptive and forward-thinking company ethos we ensure that we meet our customer needs in every aspect of electrical wholesale, supply and solution based services.

One of our biggest strengths is the knowledge and experience held within our Lighting Design department, covering all aspects of the industry, adding real value to our core services. Park Electrical Distributors is the ideal choice for both small and large-scale projects which require all types of solutions.

Where you'll work

130A Sadler Forster Way
Teesside Industrial Estate
Stockton-On-Tees
TS17 9JY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Work is delivered within the workplace

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative

About this employer

EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.

Company benefits

25 days holiday

After this apprenticeship

  • Sales Manager/Rep
  • Trade Counter/Manager

Ask a question

The contact for this apprenticeship is:

EDA LEARNING AND DEVELOPMENT LIMITED

Michelle McCutcheon

michelle@the-ata.co.uk

07990002071

The reference code for this apprenticeship is VAC2000024936.

Apply now

Closes in 18 days (Saturday 25 April 2026 at 11:59pm)