Credit Control Apprentice
COMMSAVE CREDIT UNION LTD
Northampton (NN3 6BJ)
Closes on Tuesday 2 June 2026
Posted on 7 April 2026
Contents
Summary
This is an exciting opportunity for someone who has a keen eye for detail and who is keen to begin their career in an office based environment, getting stuck in to support the Credit Control team. As part of your role you will be processing debt collections, generating & reviewing reports, if you are interested apply today !
- Wage
-
£19,900 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00 and 1 Saturday a month, 09:00 - 13:00
40 hours a week
- Start date
-
Tuesday 16 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities include:
- Processing debt collections for loan defaults in line with company procedures
- Handling inbound and outbound calls relating to member accounts
- Resolving complex payment issues with a focus on effective solutions
- Managing and monitoring ongoing payment plans
- Completing loan reschedules where appropriate
- Carrying out administrative tasks within the Credit Control team
- Setting up and managing direct debits, including addressing any payment failures
- Responding to member enquiries promptly and meeting service expectations
- Providing tailored support to vulnerable members to ensure positive outcomes
- Generating and reviewing reports to confirm the accuracy and completeness of member account information
Personal Specification:
- High standard of verbal and written communication skills
- Confident in dealing with members by phone, in writing and in person
- Confident in dealing with vulnerabilities over the phone
- Organise and prioritise own workload
- Ability to give each task the right attention to detail
- Pro-active in delivering high levels of Customer Service
This role will be supported by the Business Administration Level 3 Apprenticeship qualification delivered by Starting Off.
Where you'll work
2 Summerhouse Road
Moulton Park Industrial Estate
Northampton
NN3 6BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STARTING OFF LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above)
- Math (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
About this employer
Our client is one of the largest Credit Unions in the UK, with over 34,000 members. They specialise in working with businesses to help their employees save money with different saving accounts available, as well as offering loans.
Company benefits
Pension scheme, Health Care scheme, 25 days holiday + bank holidays, social events
After this apprenticeship
- Permanent position on completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
STARTING OFF LIMITED
Lucy Harris
lucy.harris@startingoff.co.uk
01536851190
The reference code for this apprenticeship is VAC2000024926.
Apply now
Closes on Tuesday 2 June 2026