Apprentice Office Administrator
Don Bur (Bodies & Trailers) Ltd
Stoke-On-Trent (ST4 4EE)
Closes in 14 days (Tuesday 21 April 2026 at 11:59pm)
Posted on 7 April 2026
Contents
Summary
To support the day-to-day administrative operations within a busy workshop office while developing the skills, knowledge, and behaviours required for a successful career in business administration.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am - 5.00pm.
37 hours a week
- Start date
-
Monday 4 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with allocating jobs to contracts using timesheet information
- Support clerical tasks including data entry, filing, and maintaining accurate records
- Help create and update job cards and ensure information is recorded correctly
- Assist in adding and monitoring hours on master job cards
- Work as part of a busy workshop office team, learning how to prioritise tasks effectively
- Answer telephone calls, take messages, and direct enquiries appropriately
- Support the preparation of reports and general documentation
- Communicate with customers in a professional and courteous manner
- Carry out general administrative duties as required
Where you'll work
Boothen Old Road
Stoke-On-Trent
ST4 4EE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWCASTLE AND STAFFORD COLLEGES GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Work towards a Business Administrator Level 3 Apprenticeship (or relevant qualification)
- Receive on-the-job training and mentoring from experienced colleagues
- Develop skills in office systems, communication, and customer service
Requirements
Desirable qualifications
GCSE in:
- English (grade Grade 4/C or above)
- Maths (grade Grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
About this employer
Don-Bur is a UK-based designer and manufacturer of commercial vehicle trailers and rigid bodywork, supporting fleet operators with engineered solutions that improve payload efficiency, safety and long-term reliability.
After this apprenticeship
Could lead to a permanent position for the right person.
Ask a question
The contact for this apprenticeship is:
NEWCASTLE AND STAFFORD COLLEGES GROUP
The Apprenticeship Hub
apprenticeships@nscg.ac.uk
01782 254287
The reference code for this apprenticeship is VAC2000024919.
Apply now
Closes in 14 days (Tuesday 21 April 2026 at 11:59pm)