Customs Apprentice

GEORGE BAKER (SHIPPING) LIMITED

ENGLAND (IP11 4BA)

Closes on Friday 28 August 2026

Posted on 19 May 2026

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Summary

Join George Baker as a Customs Apprentice and gain hands on experience in import / export documentation. Work alongside experienced clerks, learn customs procedures and regulations, and build skills for a career in international trade while supporting smooth cross border operations.

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

Yearly Salary Review

Training course
Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)
Hours
9.00am - 5.30pm Monday - Friday with a 1 hour lunch break.

37 hours 30 minutes a week

Start date

Wednesday 28 October 2026

Duration

1 year 10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Process job requests and create new files for incoming customs documentation
  • Verify the accuracy and completeness of customs paperwork
  • Organise and maintain documentation in accordance with established procedures
  • Gain a thorough understanding of customs regulations and procedures
  • Communicate effectively with customers regarding their customs clearance requirements
  • Assist senior customs clerks with processing customs declarations and other related documentation

Where you'll work

FELIXSTOWE MEGA DISTRIBUTION
CLICKETT HILL ROAD
FELIXSTOWE
ENGLAND
IP11 4BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SUPPLY CHAIN ACADEMY LIMITED

Training course

Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Manage the flow of fast-moving consumer goods products or services based on evolving and changing information.
  • Use standard operating procedures.
  • Support customers with supply chain enquiries.
  • Use IT systems for the supply chain; Company and customer systems. Applies cyber security and GDPR regulations and policies.
  • Use continuous improvement techniques in the fast-moving consumer goods supply chain.
  • Lead and participate in problem solving activities: 5 whys, fishbone analysis.
  • Use capacity planning to inform fast-moving consumer goods supply chain processes.
  • Apply team working principles.
  • Escalate issues and tasks.
  • Analyse data against supply chain key performance indicators to identify trends and themes that affect the fast-moving consumer goods supply chain.
  • Plan and adhere to customer lead times.
  • Use data analysis outcomes to inform decision making in the supply chain function.
  • Develop and implement a supply plan, for example, supply planning, production planning, demand planning, operations planning - logistics, commercial planning.
  • Use order management tools to capture customer orders.
  • Communicate with others verbally for example, colleagues and stakeholders.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Comply with health and safety legislation, regulations, standards, and guidance.
  • Follow equity, diversity, and inclusion principles.
  • Apply quality assurance procedures.
  • Identify and document hazards and risks in the workplace. Apply control measures.
  • Record or enter information - paper based or electronic; risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements.
  • Comply with sustainability principles and regulations including efficient use of resources, recycling, reuse and safe disposal of waste.
  • Identify, organise and use resources, including team members, to plan and complete tasks, with consideration for cost and quality.
  • Manage the flow of fast-moving consumer goods products or services based on evolving and changing information.
  • Use standard operating procedures.
  • Support customers with supply chain enquiries.
  • Use IT systems for the supply chain; Company and customer systems. Applies cyber security and GDPR regulations and policies.
  • Use continuous improvement techniques in the fast-moving consumer goods supply chain.
  • Lead and participate in problem solving activities: 5 whys, fishbone analysis.
  • Use capacity planning to inform fast-moving consumer goods supply chain processes.
  • Apply team working principles.
  • Escalate issues and tasks.
  • Analyse data against supply chain key performance indicators to identify trends and themes that affect the fast-moving consumer goods supply chain.
  • Plan and adhere to customer lead times.
  • Use data analysis outcomes to inform decision making in the supply chain function.
  • Develop and implement a supply plan, for example, supply planning, production planning, demand planning, operations planning - logistics, commercial planning.
  • Use order management tools to capture customer orders.
  • Communicate with others verbally for example, colleagues and stakeholders.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Comply with health and safety legislation, regulations, standards, and guidance.
  • Follow equity, diversity, and inclusion principles.
  • Apply quality assurance procedures.
  • Identify and document hazards and risks in the workplace. Apply control measures.
  • Record or enter information - paper based or electronic; risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements.
  • Comply with sustainability principles and regulations including efficient use of resources, recycling, reuse and safe disposal of waste.
  • Identify, organise and use resources, including team members, to plan and complete tasks, with consideration for cost and quality.

Training schedule

Training will take place online via Teams on a monthly basis.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Strong work ethic
  • Willingness to learn

About this employer

As the UK’s leading customs specialist, we have diversified over the last 40 years into all aspects of freight forwarding, with the ability to offer our customers a comprehensive supply chain service.

Since the very start, George Baker has always aimed to employ only the best people, who truly represent the company’s values for quality and reliability. In return we have proactively created a culture where our employees can come to work happy and feel truly appreciated.

Company benefits

Annual performance related bonuses.

Pension Scheme with favourable contribution percentages.

Eye care voucher.

Flexible training and development opportunities.

Employee Assistance Programme following probation.

After this apprenticeship

This apprenticeship is designed to provide a strong foundation for long-term career growth within the industry, with clear opportunities to develop, progress, and potentially move into senior or management roles over time.

Ask a question

The contact for this apprenticeship is:

SUPPLY CHAIN ACADEMY LIMITED

The reference code for this apprenticeship is VAC2000024845.

Apply now

Closes on Friday 28 August 2026