Trainee Sales & Service Administrator Apprentice

RIGHTACTION LTD

SCUNTHORPE (DN15 8QJ)

Closes in 20 days (Monday 27 April 2026 at 11:59pm)

Posted on 7 April 2026

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Summary

Right Action is seeking a motivated and enthusiastic Trainee Sales & Service Administrator Apprentice to support its continued expansion. This is a great opportunity for someone looking to start a career in sales and service administration, gaining hands-on experience and developing a broad range of business skills.

Wage

£15,080 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8:45am to 5:00pm

36 hours 15 minutes a week

Start date

Tuesday 28 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Daily use of business software systems, including SAP Business One and Simpro (full training provided)
  • Inputting and maintaining new customer records
  • Processing sales orders and invoices
  • Assisting with booking and scheduling jobs within the Service Division
  • Preparing and issuing customer quotations
  • Placing purchase orders with suppliers and handling supplier queries
  • Managing incoming calls and making outbound calls to customers and suppliers
  • Responding to customer enquiries in a professional and timely manner
  • Liaising with engineers regarding bookings, queries, and support
  • Following up on quotations and new enquiries via email and telephone
  • Resolving delivery issues and order-related problems
  • Updating and distributing daily sales figures to staff as required
  • Supporting general office administration tasks

Where you'll work

ATKINSONS WAY
FOXHILLS INDUSTRIAL ESTATE
SCUNTHORPE
DN15 8QJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Apprenticeship in Business Administration consisting of:

  • Level 3 Apprenticeship in Business Administration
  • Level 2 Functional Skills in Mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the apprenticeship. There will also be an end point assessment. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Right Action is an established fire and safety company, delivering essential compliance services to businesses across the region. Known for its reliable and customer-focused approach, the company provides services including fire extinguisher servicing, fire alarms, emergency lighting, and fire risk assessments.

With a strong reputation built on quality and professionalism, Right Action is committed to supporting both its customers and employees, offering a positive environment for learning, development, and long-term career growth.

After this apprenticeship

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hbtc.co.uk

The reference code for this apprenticeship is VAC2000024829.

Apply now

Closes in 20 days (Monday 27 April 2026 at 11:59pm)